Assistant Director
Amdjed Bouhafs
La Gruppi
Saint-Tropez
4
Languages
8
years of professional experience
Experienced with managing complex projects and leading diverse teams to achieve organizational goals. Utilizes strategic planning and operational efficiency to drive success. Track record of effective leadership and problem-solving skills that foster a collaborative and results-driven environment.
Work History
Assistant Director
1 Year 7 Months- Directed daily operations, ensuring consistent service delivery and workflow alignment.
- Coordinated staff schedules, priorities, and coverage to maintain smooth departmental performance.
- Monitored compliance with company policies, procedures, and quality standards.
- Supported budgeting activities, expense tracking, and resource allocation decisions.
Shift Leader
1 Year 2 Months- Supervised daily shift operations, ensuring smooth guest service and brand standard compliance.
- Managed shift handovers, documenting guest requests, pending tasks, and operational priorities clearly.
- Coordinated front desk, housekeeping, and engineering communication to resolve room and service issues promptly.
- Trained new associates on service procedures, property systems, and escalation protocols.
- Scheduled staff coverage and reallocated resources to maintain efficient workflow during peak periods.
Captain Waiter
1 Year 2 Months- Responsible for setting up and preparing the dining room before service (table settings, glassware, and decorations).
- Handles customer complaints diplomatically and recommends appropriate solutions, including replacing the dish and offering compensation.
- Presented menu recommendations and wine pairings, enhancing guest satisfaction through informed service
Réceptionniste Hôtelier
1 Year 9 Months- Welcomed guests, managed check-in and check-out, and maintained polished front desk service.
- Coordinated room reservations, updated booking records, and resolved schedule discrepancies promptly.
- Managed front desk check-ins and check-outs with accurate guest registration and payment processing.
- Coordinated reservations, room allocations, and availability updates using hotel property management systems.
- Resolved guest inquiries and complaints promptly, maintaining professional service standards.
Waiter
2 Years 2 Months- Delivered attentive table service, ensuring accurate order taking and prompt guest satisfaction.
- Processed orders via POS systems, reducing errors and facilitating efficient service flow.
- Trained new servers on service etiquette, menu knowledge, and guest interaction best practices.
Education
Bachelor - Langue Anglaise
Master - Langue Anglaise ( Linguistics )
Skills
Staff management
Strategic planning
Customer service expertise
Detail-oriented multitasking
Thrives under pressure
Quadrilingual communicator
Budget management
Languages
Espagnol
Français
Arabe
Anglais
Timeline
Assistant Director
La Gruppi
04.2025 - CurrentRead More
Shift Leader
St Regis
12.2023 - 02.2025Read More
Captain Waiter
St Regis Doha
10.2022 - 12.2023Read More
Réceptionniste Hôtelier
Protea Hotel
11.2020 - 08.2022Read More
Waiter
Protea Hotel
08.2018 - 10.2020Read More
Universite Des Freres Mentouri Constantine 01
Bachelor from Langue Anglaise
Read More
University Freres Mentouri Constantine 01
Master from Langue Anglaise ( Linguistics )
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Personal Information
- Date of Birth: 2000-04-23
- Driving License: Permis B