Summary
Overview
Work History
Education
Skills
Certification
Key Relevant Projects
Emergency Deployments
Timeline
Generic

Amal Sheikh Hasan

Support Services Expert
Geneva

Summary

Dedicated professional in support services with extensive experience optimizing team performance. Proficient in problem-solving, operational efficiency, and process improvement. Demonstrated expertise in policy development, financial management, donor compliance, ERP systems, and strategic planning. Specialized in implementing cost-effective policies, financial alignment strategies, and enhancing transparency. Bilingual proficiency in Arabic and English.

Overview

16
16
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
4
4
Languages

Work History

Head of Support Services

Danish Refugee Council
07.2019 - Current
  • Oversee Finance, HR, Admin, IT and Supply Chain units
  • Created cost-sharing models for hosted entities
  • Designed support service placement strategies

Finance Policy and Process Advisor

Danish Refugee Council
02.2023 - 07.2024
  • Led development of global finance policies (e.g., cost recovery, localization, budgeting)
  • Facilitated workshops, coordinated stakeholder input, and drafted SOPs
  • Worked closely with external NGO community to align best practices in finance partnerships and localization

Business Intelligence Specialist

Danish Refugee Council
09.2019 - 04.2022
  • Developed BI solutions (Azure, Power BI), created data models and reporting tools
  • Trained users and maintained up to date user manuals and design documentation.

Dynamics 365 Project Specialist

Danish Refugee Council
04.2018 - 08.2019
  • Customized modules, trained 60+ users globally
  • Designed system security roles and shared cost automation

International Business Controller & Grants Officer

Danish Refugee Council
01.2017 - 04.2018
  • Supported finance heads, assessed financial risks, and contributed to ERP design

Finance & Support Services Leadership

Danish Refugee Council
04.2014 - 12.2016
  • Oversaw strategic financial management across 8 MENA countries (Lebanon, Syria, Turkey, Iraq, Jordan, Libya, Tunisia, Algeria).
  • Developed and implemented finance policies, procedures, and systems aligned with DRC and donor requirements.
  • Provided technical support and capacity building to country finance teams, ensuring accurate budgeting, reporting, and risk analysis.
  • Led quality reviews of regional finance plans and compliance with internal and donor standards.
  • Contributed to regional office setups, internal audits, and investigation missions.

Finance Leadership and Expert

INTERSOS Humanitarian Aid Organization
06.2009 - 03.2014

Multiple Countries (Yemen, South Sudan, Iraq, Jordan, Afghanistan)

  • Managed financial operations across multiple missions in conflict zones.
  • Prepared budgets, financial reports, and maintained accurate records.
  • Provided financial oversight during emergency and cross-border deployments.

Education

Master’s - business administration (Finance)

Jordan University
01.2007 - 01.2010

Bachelor of Arts - Economics

Jordan University
01.2002 - 01.2006

Skills

  • Financial Policy Development
  • Core Costing & Recovery Models
  • Budgeting & Financial Planning
  • ERP & BI Implementation (Power BI, Dynamics 365)
  • Strategic & Risk Management
  • Donor Compliance & Audit Readiness
  • Capacity Building & Training

Certification

Hazardous Environment Awareness Training (HEAT), Danish Refugee Council, 04/01/15

Key Relevant Projects

  • Development of Global Core Cost Recovery Policy

Client: Danish Refugee Council Dates: 2023–2024

  • Led the design and rollout of a global Core Cost Recovery Policy, including SOPs, costing models, and risk-sharing frameworks for hosted entities such as MMC and Human2Human.
  • Facilitated multi-stakeholder consultations, integrated donor requirements, and aligned the policy with organizational goals for sustainability and transparency.
  • Emergency Finance Setup for Ukraine Response

Client: Danish Refugee Council Dates: 2022–2023

  • Established full financial systems in new country offices (Moldova, Romania, Poland) during the Ukraine crisis.
  • Introduced emergency pool funding mechanisms, ensured compliance, and implemented robust reporting systems under extreme time and resource constraints.
  • Business Intelligence and Financial Data Architecture

Client: Danish Refugee Council Dates: 2019–2022

  • Designed and implemented end-to-end BI infrastructure using Azure SQL and Power BI, transforming raw ERP data into actionable insights.
  • Built complex data models, created executive dashboards, and trained global staff, improving real-time financial oversight and program decision-making.
  • ERP Customization and Shared Cost Automation

Client: Danish Refugee Council | Dates: 2018–2019

  • Spearheaded the financial module customization of Dynamics 365 ERP, including system security roles and user access control.
  • Developed automated shared cost functionalities and led global training sessions for 60+ users across country and HQ teams.
  • Strategic Financial Framework for MENA Region

Client: Danish Refugee Council Dates: 2014–2016

  • Directed regional finance operations for eight MENA countries, aligning multi-country budgets, policies, and donor requirements.
  • Developed regional SOPs, supported internal audits and investigations, and led the setup of support functions in Algeria.
  • Multi-Country Humanitarian Finance Missions

Client: INTERSOS Humanitarian Aid Organization Dates: 2011–2014

  • Deployed as finance lead across high-risk contexts (Yemen, South Sudan, Iraq, Jordan, Afghanistan), managing budgeting, compliance, and donor reporting.
  • Provided finance oversight during emergency missions and coordinated financial strategies under volatile conditions.

Emergency Deployments

  • Danish Refugee Council, Regional Finance Specialist_ Ukraine Response, May 2022 to January 2023, Europe Regional Office
  • Medicines Du Monde, Administrative & Finance Coordinator, March 2013 to May 2013, Reyhanlı, Turkey

Timeline

Finance Policy and Process Advisor

Danish Refugee Council
02.2023 - 07.2024

Business Intelligence Specialist

Danish Refugee Council
09.2019 - 04.2022

Head of Support Services

Danish Refugee Council
07.2019 - Current

Dynamics 365 Project Specialist

Danish Refugee Council
04.2018 - 08.2019

International Business Controller & Grants Officer

Danish Refugee Council
01.2017 - 04.2018

Finance & Support Services Leadership

Danish Refugee Council
04.2014 - 12.2016

Finance Leadership and Expert

INTERSOS Humanitarian Aid Organization
06.2009 - 03.2014

Master’s - business administration (Finance)

Jordan University
01.2007 - 01.2010

Bachelor of Arts - Economics

Jordan University
01.2002 - 01.2006
Amal Sheikh HasanSupport Services Expert