Alison Martin
Karrinyup
Summary
Passionate about customer service. Demonstrates consistent initiative, creativity and positivity in the workplace. Dedicated work ethic, a strong background in hospitality management and office coordination, where skills of time management, crisis management and attention to detail are paramount.
Overview
9
9
years of professional experience
Work History
Office Management
Logicor
03.2023 - Current
- Served as point of contact for internal and external customers seeking support and information.
- Assisted with meetings and conference room reservations.
- Responsible for planning corporate and social events.
- Ordered, maintained and distributed supplies and inventory.
- Prepared reports and schedules with accuracy.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Management of purchase orders and invoicing
Bar Manager, Front of House Management
St Brigid's Bar
09.2022 - 04.2023
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Enhanced team productivity through effective scheduling and task delegation.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Delivering a high standard of customer service and demonstrating exceptional skills in hospitality.
- Regular training, including state wide cocktail competitions.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Bar Manager, Bartender and Front of House
The Corner Dairy
07.2021 - 09.2022
- Increased revenue with creative marketing initiatives and promotional events.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
Bar Manager, Events Coordinator
Mechanics Institute Bar
01.2019 - 07.2022
- Enhanced team productivity through effective scheduling and task delegation.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Practice Manager and Dermal Therapist
Medisculpt Cosmetic Surgical Clinic
01.2018 - 06.2019
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Created customized care plans, working with treating Doctors and patients to assess and meet individual needs.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all surgical supplies and kept check on inventory levels.
- Ensuring patients receive all relevant information regarding surgical procedures and treatments
- Marketing duties and providing website content
- Sterilization and packaging of surgical equipment
- Ensuring all clients receive a client journey of an elite standard
- Assisted in medical and surgical procedures.
- Using Clinical Imaging software to educate clients, document progression and create before and after photography.
- Ensuring the clinic is presented to an elite standard at all times.
- Providing an exceptional standard of Dermal Therapy treatments as required.
- Product and treatment knowledge; Mesoestetic, Advanced Skin Technologies, Allergan, High Tech Lasers, Sciton.
Dermal Therapist and Clinic Coordinator
Youth Lab
01.2017 - 01.2018
- Ensuring all clients receive a client journey and care of an elite standard
- Provide a wide range of dermal therapies including but not limited to; BBL, skin needling, medical peels and body contouring and assisting in medical procedures
- Writing weekly blogs on cosmetic/medical procedures for website content.
- Using Clinical Imaging software to educate clients, document progression and create before and after photography
- Managing and resolving customer queries/complaints/feedback on behalf of the company
- Product and treatment knowledge; Mesoestetic, Advanced Skin Technologies, Allergan, High Tech Lasers, Sciton.
- Worked to strict KPIs and high sales targets.
Dental Nurse and Receptionist
Elite Perio
09.2017 - 01.2018
- Booking patient appointments and managing cancellations/rescheduling for a large client base using Oasis medical software
- Processing patient billing, receipting and invoicing for health insurance purposes
- Corresponding with patients and other dental practices with a high level of interpersonal and communication skills.
- Creating medical treatment plans
- Assisted in surgical procedures such as soft tissue grafts, as well as routine procedures such as scale and cleans.
- Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
- Maintained adequate stock of emergency medication, dental materials and instruments to deliver high-quality patient care.
- Organized and detail-oriented with a strong work ethic.
- Sterilisation of surgical instruments
Beauty Therapist
Keturah Day Spa
02.2016 - 09.2016
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Performed a wide range of beauty treatments including advanced facials, body wraps, body massage, hot stone massage, manicures, pedicures and waxing.
- Retailing products to meet monthly targets
- Product knowledge; Pevonia skin care.
IPL and Laser Technician
Hairfree Clinics
01.2015 - 04.2016
- Stock management and ordering
- Maintaining business records
- End of day cash reconciliation
Massage Therapist and Beautician
Velaa Private Island Maldives
12.2015 - 02.2016
- Proficient training in Balinese massage, Indian head massage, G5 contouring, Body Scrubs, Body Wraps
- Providing customer service to very high profile guests.
- Product knowledge; Clarins, My Blend by Clarins, Kai and essential oil blends.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Education
Certificate - Sommelier
WSET
Perth, WA03.2023
Certificate - Approved Manager's Certificate
AHA
Perth, WA08.2022
Certificate 3 - Health Administration
Foundation Education
01.2017
Graduate Diploma - Dermal Science
Australasian Academy Of Cosmetic Dermal Science
Perth, WA2016
Diploma - Beauty Therapy
Australian College Of Beauty Therapy
Perth, WA2015
Certificate IV - Fitness
Australian Institute of Fitness
Perth, WA2010
High School Diploma -
St Marys Anglican Girls' School
Karrinyup, WA12.2009
Skills
- Exceptional work ethic
- Attention to detail
- Personal grooming and presentation
- Ability to prioritise workloads and manage high stress situations
- Achieving KPIs and budgetary targets
- Excel when working in a team as well as when working independently
- Outstanding interpersonal communication and customer service skills,
- Outgoing and friendly personality
- Performing all duties with a high level of efficiency and initiative
- Excellent skills in time management
- Strong computer and IT skills, fast typing speed and accuracy, and proficient use in Microsoft Office
Timeline
Office Management
Logicor
03.2023 - Current
Bar Manager, Front of House Management
St Brigid's Bar
09.2022 - 04.2023
Bar Manager, Bartender and Front of House
The Corner Dairy
07.2021 - 09.2022
Bar Manager, Events Coordinator
Mechanics Institute Bar
01.2019 - 07.2022
Practice Manager and Dermal Therapist
Medisculpt Cosmetic Surgical Clinic
01.2018 - 06.2019
Dental Nurse and Receptionist
Elite Perio
09.2017 - 01.2018
Dermal Therapist and Clinic Coordinator
Youth Lab
01.2017 - 01.2018
Beauty Therapist
Keturah Day Spa
02.2016 - 09.2016
Massage Therapist and Beautician
Velaa Private Island Maldives
12.2015 - 02.2016
IPL and Laser Technician
Hairfree Clinics
01.2015 - 04.2016
Certificate - Sommelier
WSET
Certificate - Approved Manager's Certificate
AHA
Certificate 3 - Health Administration
Foundation Education
Graduate Diploma - Dermal Science
Australasian Academy Of Cosmetic Dermal Science
Diploma - Beauty Therapy
Australian College Of Beauty Therapy
Certificate IV - Fitness
Australian Institute of Fitness
High School Diploma -
St Marys Anglican Girls' School
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