Alina Lebedynska
Paris
Summary
Client-driven and growth-focused professional with 4+ years of international experience in account management and customer success. Skilled in managing strategic accounts, driving revenue growth, and improving client retention across dynamic sectors like tech, digital services, and consumer goods. Focused on delivering measurable results and building lasting relationships through clear communication and dedicated support.
Overview
7
7
years of professional experience
Work History
Customer Experience Specialist
Canada Goose
Paris
2024.09 - Current
- Increased sales by 5% and boosted UPT through personalized service and strategic cross-selling in a luxury retail environment.
- Enhanced customer satisfaction by delivering tailored, high-quality service, fostering long-term client relationships.
Global E-Commerce & Content Specialist
L'Oreal
Paris
2023.01 - 2023.06
- Supported e-commerce campaigns, overseeing 2 production shoots and brand assessments.
- Optimized Amazon store assets and benchmarked competitive trends, enhancing the overall effectiveness of digital content strategies.
Marketing & PR Specialist
TCL
Paris
2022.02 - 2022.08
- Boosted media coverage by 8% through coordination with 10+ EU PR agencies, enhancing brand visibility.
- Optimized content strategies for B2B and B2C platforms, driving engagement and supporting product launches.
Senior Account Manager & Team Lead
Intelza.ai
Kyiv
2022.01 - 2022.07
- Led retention strategies for 25+ client portfolios, driving growth with tailored solutions.
- Managed a team of 5, improving workflows and project delivery by 10%, while creating educational content to streamline onboarding and boost client success.
Account Manager
Intelza.ai
Kyiv
2021.06 - 2022.01
- Drove 12% sales growth with tailored strategies for clients in education, finance, digital sectors, and more.
- Developed 30+ engagement strategies, utilizing cross-team collaboration and data insights to boost client satisfaction and foster long-term partnerships.
Business Developer & Owner
Self-Employed
Kharkiv
2018.10 - 2021.06
- Managed operations, marketing, and finances, achieving cost recovery within 3 months.
- Secured partnerships with 11+ businesses, driving consistent B2B growth through strategic negotiations.
Education
Master's degree - International Business Management
ISG Institut Supérieur De Gestion
Paris, France2024-12
Bachelor's degree - Advertising and public relations
V.N. Karazin Kharkiv National University
Kharkiv, Ukraine2019-07
Skills
Core Skills: Account Management, Customer Success, Client Relationship Management, Project Management, Business Development, Negotiation
Analytical & Technical Skills: CRM Software, Forecasting & Reporting, A/B Testing, Data Analysis, MS Office, Notion
Languages
- English – Fluent, C1
- French - Professional Working Proficiency, B1
- Ukrainian – Native
- Russian – Native
Affiliations
- Volunteering
Olympic Games Paris 2024
- Freelance
Designed and implemented AI-powered chatbots for automated customer interaction
Timeline
Customer Experience Specialist
Canada Goose
2024.09 - Current
Global E-Commerce & Content Specialist
L'Oreal
2023.01 - 2023.06
Marketing & PR Specialist
TCL
2022.02 - 2022.08
Senior Account Manager & Team Lead
Intelza.ai
2022.01 - 2022.07
Account Manager
Intelza.ai
2021.06 - 2022.01
Business Developer & Owner
Self-Employed
2018.10 - 2021.06
Master's degree - International Business Management
ISG Institut Supérieur De Gestion
Bachelor's degree - Advertising and public relations
V.N. Karazin Kharkiv National University