Alida Hafiz
Growth Manager
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Customer Success Manager with a passion for blockchain and a proven track record in enhancing customer relationships, achieving sales targets, and driving business growth.
Strong expertise in developing marketing strategies, identifying opportunities, and implementing effective sales plans. Skilled in managing commercial teams, building client portfolios, and ensuring customer satisfaction across multiple markets and geolocation.
I have worked for a set of Fortune 500 companies (Thomson Reuters/Refinitiv) and financial institutions, as well as been heavily involved in the web3 and blockchain ecosystem by attending conferences and events, listening to multiple podcasts, and participating in Twitter spaces.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Central Europe Academy CSM Coordinator
Refinitiv, London Stock Exchange Group
Paris, 75
04.2022 - Current
- Increased MRR by 200% through the spotting of opportunities and cross-selling
- Organized 7 Hackathons across 5 EU countries.
- Run multiple events about Blockchain, ESG and IB.
- Enhancing retention, loyalty & achieving up-selling.
EMEA Customer Success Manager
REFINITIV, London STock Exchange group
Paris, 75
09.2019 - 04.2022
- Grew presence in EMEA and increased number of licenses sold from 700 to 1500.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Delivered services to customer locations within specific timeframes.
- Developed locations specific market strategies to enhance projects outreach.
Country Business Developer
SARL HAFIZ LIMONADERIE
Algeria
07.2016 - 11.2018
- Increased contribution margin by 25% of the overall sales.
- Managed a commercial team of 12 people and implemented new strategies to increase sales number.
- Provided professional services and support to enter a new export market.
- Actively involved in the design, creation and launch of new products.
Account Manager
LCL
Paris, 75
04.2016 - 09.2016
- Directed 600 high-potential clients to private banking portfolio.
- Managed 500k EURO in collected funds.
- Selling life insurances, development of asset management strategies tailored on the profit of each client, tax monitoring and wealth management.
- Created custom tailored strategies for tax monitoring and wealth management.
Account Manager
BNP Paribas
Paris, 75
01.2015 - 04.2016
- Managed 1.5M EUROS in collected funds portfolio.
- Acquired and retained 400+ clients in the EMEA area.
- Defined legal & tax framework for clients portfolio.
- Managed compliance, personal details and funds operations
Wealth Manager assistant
Meeschaert Asset Management
Paris, 75
05.2014 - 12.2014
- Created a clients portfolio through cold calling.
- Provided personalized assistance and ensured follow up on customers financial situation.
- Created customized asset management strategies for family office clients.
- Set up legal entity and administrative areas for Paris office.
Education
MBA - Economics and Finance
01.2014 - 20140
Bachelor of Economics - Economics
09.2009 - 2012.06
Skills
Managerial Skills
undefinedHobbies
- Web3 and blockchain
- DAO and communities
- Art
- Yoga & Spirituality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Central Europe Academy CSM Coordinator - Refinitiv, London Stock Exchange Group
04.2022 - Current
EMEA Customer Success Manager - REFINITIV, London STock Exchange group
09.2019 - 04.2022
Country Business Developer - SARL HAFIZ LIMONADERIE
07.2016 - 11.2018
Account Manager - LCL
04.2016 - 09.2016
Account Manager - BNP Paribas
01.2015 - 04.2016
Wealth Manager assistant - Meeschaert Asset Management
05.2014 - 12.2014
ISG - MBA, Economics and Finance
01.2014 - 20140
University d'Aix-Marseille II - Bachelor of Economics , Economics
09.2009 - 2012.06
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