Alicia Gonzalez Recondo
Lausanne
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Maître D’ and Administrative Assistant
Rekondo Restaurant
02.2020 - 09.2023
- Served as leader of FOH team by assigning duties, work stations and responsibilities.
- Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
- Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
Law Tax Internship
Barrilero y Asociados
06.2022 - 08.2022
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring high level of satisfaction among clientele.
Business Development Internship
Sobrinos De Manuel Cámara
06.2021 - 07.2021
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Administrative Work and Customer Support Internsh
Downhill Adventures
07.2018 - 08.2018
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
Education
JOINT DEGREE - Business Management and Law
Deusto Business School (DBS)
San Sebastian, Spain 09.2017 - 03.2023
BACHELOR'S DEGREE - Business Management
Koc University
Istanbul, Turkey 09.2021 - 02.2022
MASTER'S DEGREE - Hospitality Management
École Hôtelière De Lausanne - EHLBusiness School
Lausanne, Switzerland 09.2023 -
Skills
- Strong verbal communication skills
- Exceptional poise and strong presence in any context
- Active listening & Reading people
- Customer relations
- Compassionate client care
- Attention to detail
- Strong problem-solving skills
- High level of resilience
- Teamwork
- Relationship Building
Accomplishments
- Two-time winner of the Gipuzkoa Tennis Tournament in 2013 and 2015.
- English language development and learning in different countries, including Toronto, Canada; Vancouver, Canada; Texas, USA; Auckland, New Zealand; Cape Town, South Africa.
- Student Representative, Master of Hospitality Management (F&B Specialization), EHL.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Basque
Intermediate (B1)
French
Elementary (A2)
Affiliations
- 2017 - 2019: Member of the Deusto University Debating Club, where I participated in the debating competitions ‘Liga de Unijes', ‘Liga Beato Gárate', and the ‘Simulation of the Basque Parliament'.
- 2020: Volunteer mentor at ‘SOS Racismo' Association.
Certification
Certification in Hotel Industry Analytics (CHIA): The leading certification for industry professionals focused on analytics.
Timeline
MASTER'S DEGREE - Hospitality Management
École Hôtelière De Lausanne - EHLBusiness School
09.2023 -
Law Tax Internship
Barrilero y Asociados
06.2022 - 08.2022
BACHELOR'S DEGREE - Business Management
Koc University
09.2021 - 02.2022
Business Development Internship
Sobrinos De Manuel Cámara
06.2021 - 07.2021
Maître D’ and Administrative Assistant
Rekondo Restaurant
02.2020 - 09.2023
Administrative Work and Customer Support Internsh
Downhill Adventures
07.2018 - 08.2018
JOINT DEGREE - Business Management and Law
Deusto Business School (DBS)
09.2017 - 03.2023
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