Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Accomplishments
Timeline
Generic
Alexis  Le Guen

Alexis Le Guen

St Tropez

Summary


Dynamic and results-oriented professional with a proven track record of delivering exceptional performance across diverse organizational settings. Renowned for exemplary communication skills, adeptly managing multiple tasks while autonomously prioritizing workload demands. Specializing in Food & Beverage consulting and bespoke event coordination, I am poised to leverage my expertise to advance missions centered on customer-centric values and service excellence.

With over 17 years of extensive experience serving both international and French-speaking clientele, complemented by immersive encounters with various cultures during my global travels, I possess a keen adaptability to meet the unique needs of every client. My journey has afforded me the privilege of consulting with esteemed luxury establishments in prominent cosmopolitan hubs such as Geneva, Paris, and London, advising a discerning clientele that includes diplomatic dignitaries and high-profile individuals.

Furthermore, my dedication to the practice of yoga imbues my approach with discipline and tranquility, fostering a holistic ethos that permeates all facets of my professional endeavors.

Overview

17
17
years of professional experience
1
1
Certification

Work History

F&B Consultant

Maitri Consulting
01.2018 - 03.2023
  • Provide expertise in the global management of an upscale restaurant, cocktail bar and exclusive fine dining experience on an international scale
  • Trained new staff members on customer service, procedures and technical F&B skills
  • Established standards of customer service and communication for global clientele
  • Evaluated existing systems and processes against industry best practices for efficiency enhancement purposes.
  • Reviewed existing policies and procedures and suggested improvements where necessary.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Developed and implemented customized strategies to meet client needs.
  • Developed creative concepts and strategies for events to ensure maximum engagement.
  • Organised logistics of events, including venues, catering, entertainment and transportation.
  • Provided on-site support before, during and after events to guarantee smooth operations.

Director & Partner

BOTTLE BROTHERS SA
Geneva
09.2013 - 01.2018
  • Complete formation, creation, and growing of 2 restaurants, two separate cocktails bars and 2 co-working space in less than 2 years
  • Recruited, hired, and managed staff of over 30 employees simultaneously across all business lines
  • Set customer service standards of excellence across all facilities for modern customer with diverse backgrounds
  • Managed daily operations while maintaining exceptional standards and overseeing multiple locations
  • Leveraged professional networks and industry knowledge to strengthen client relationships and experience.
  • Developed and implemented event plans, including budgets, venues, catering, décor, entertainment and special guests.
  • Collaborated with marketing teams to create promotional materials for events.
  • Created detailed timelines for the execution of each event.

Associate Manager

Marie Suzy
Paris
01.2012 - 07.2013
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Developed and implemented innovative recipes for signature cocktails.

Junior Assistant

PUBLICIS FRANCE
PARIS
09.2009 - 12.2011
  • Prepared and proofread professional business correspondence and memos
  • Entered data into system accurately
  • Took calls to set appointments, answer questions and resolve concerns
  • Greeted guests in with friendliness and professionalism.
  • Provided customer service to customers, resolving any issues that arose.
  • Prepared daily, weekly, monthly reports for management review.

Junior Waiter Then Head Waiter

Sketch
LONDON
01.2006 - 03.2007

Education

Bachelor - Communication Strategy: Advertising Communication / Art&Culture Promotion

School of Journalism And Communication (EJCAM)
07.2009

Skills

  • Client Services
  • Relationship Building
  • Fluent in English and French (Native Speaker)
  • Cultural Expertise
  • Management Coaching
  • Strategic Sourcing
  • Cost Control

Affiliations

  • YOGA
  • Gastronomy
  • Wellness / Superfood / Bio-Hacking

Certification

  • Hydroponics System of Agriculture Certifications
  • I specialize in ecosystem creation, fostering the growth of diverse flora and fauna to cultivate optimal soil conditions in the south of France. Through meticulous planning and implementation, I have facilitated the establishment of a thriving ecosystem comprising trees, birds, and insects.

This endeavor involved the strategic planting of 1400 trees alongside the introduction of 240 varieties of essential plants. By carefully selecting and integrating these elements, I've aimed to emulate the intricate balance found in natural ecosystems, thereby enhancing biodiversity and promoting sustainable land management practices.

Through my efforts, I seek to not only enrich the local environment but also contribute to the preservation of natural habitats and the promotion of ecological resilience in the region

Languages

French
First Language
Spanish
Intermediate (B1)
B1
English
Proficient (C2)
C2

Accomplishments

  • Tennis Champion of Languedoc Roussillon, France

Timeline

F&B Consultant

Maitri Consulting
01.2018 - 03.2023

Director & Partner

BOTTLE BROTHERS SA
09.2013 - 01.2018

Associate Manager

Marie Suzy
01.2012 - 07.2013

Junior Assistant

PUBLICIS FRANCE
09.2009 - 12.2011

Junior Waiter Then Head Waiter

Sketch
01.2006 - 03.2007

Bachelor - Communication Strategy: Advertising Communication / Art&Culture Promotion

School of Journalism And Communication (EJCAM)
Alexis Le Guen