Alessandra Montanaro
Roquebrune-Cap-Martin,Alpes-Maritimes
Summary
Professional with extensive experience in customer service, sales, and luxury retail environments. Recognized for excellent communication and leadership skills, strong attention to detail, reliability, discretion and the ability to work effectively in multicultural environments. Experienced in public relations, event coordination, and operational management.
Overview
30
30
years of professional experience
Work history
Executive assistant / Head Office Manager
YOUR'S
Monaco
2019.01 - Current
- Managed administrative files, including HR and accounting support in collaboration with the accounting firm.
- Assisted management in planning, implementing, and monitoring renovation and interior design projects.
- Coordinated and oversaw internal events, such as in-store fashion shows, cocktails, and commercial activations, ensuring compliance with Monegasque regulations while maintaining luxury standards and client satisfaction.
- Liaised with local Monaco-based contractors to monitor daily and annual tasks related to store and office management.
Back office Manager
YOUR'S MONACO
Monaco
2016.05 - Current
- Managed inventory supply and merchandise returns.
- Organized professional events, such as private sales and in-store fashion shows, to enhance brand awareness and boost revenue.
- Coordinated stocktaking and inventory management.
- Updated and analyzed business performance indicators, preparing reports for senior management.
Travel agency manager
CLUB MEDITERRANEE
Rome , Italy
2011.01 - 2015.01
- Developed and increased sales within the territory by implementing strategic initiatives.
- Organized events to build customer loyalty and attract new clients.
- Promoted the brand while delivering personalized client experiences.
- Monitored business performance and liaised with headquarters in Milan to drive business development and optimize results.
Regional Manager
CLUB MEDITERRANEE
Milan, Italy
2005.01 - 2011.01
- Oversaw purchasing and identified new suppliers to improve quality and elevate the product range, responsible for visual merchandising.
- Managed and motivated a team of 30 employees, providing sales coaching to maximize performance.
- Actively participated in recruiting and training sales teams to develop their skills and optimize results.
- Oversaw daily store operations to ensure seamless openings, consistently achieving financial objectives and delivering an exceptional customer experience throughout the season.
Store manager
CLUB MEDITERRANEE
1996.01 - 2005.01
- Directed daily opening and closing operations across Club Med resorts in Italy, France, the Caribbean, Polynesia, New Caledonia, as well as the CM2 ship duty-free stores in Turkey, Greece, and the Balearic Islands.
- Managed and coached a team of 4 to 13 employees on a daily basis.
- Monitored commercial performance (sales figures, revenue) and prepared activity reports for senior management.
- Led sales initiatives, organized events, and ensured daily guest entertainment and engagement.
Education
Sales Training Internship to become Trainer -
Club Med
Italy /2005 -
Degree in Business with Foreign Languages -
Businell school
Italy /1989 - /1994
Foreign languages -
Università Statale di Milano
Italy /1995 - /1996
Management intership -
Club Med
Paris /1998 -
Skills
- Team spirit
- Customer service
- Strong adaptability
- Leadership
- Excellent sales skills
- Outstanding interpersonal communication
Languages
English
Advanced
French
Fluent
Italian
Native
Affiliations
- Sports: beach volleyball, Dance: Latin styles, Theatre: attended courses and performed in several plays, Photography , Painting
Timeline
Executive assistant / Head Office Manager
YOUR'S
2019.01 - Current
Back office Manager
YOUR'S MONACO
2016.05 - Current
Travel agency manager
CLUB MEDITERRANEE
2011.01 - 2015.01
Regional Manager
CLUB MEDITERRANEE
2005.01 - 2011.01
Store manager
CLUB MEDITERRANEE
1996.01 - 2005.01
Sales Training Internship to become Trainer -
Club Med
/2005 -
Degree in Business with Foreign Languages -
Businell school
/1989 - /1994
Foreign languages -
Università Statale di Milano
/1995 - /1996
Management intership -
Club Med
/1998 -