ALENA LEITA
Paris
Overview
17
17
years of professional experience
Work History
Omnichannel Aftersales Coordinator EMEA
Moncler
06.2023 - Current
- Coordinate repair processes across the EMEA region to ensure quick and effective resolution of customer issues. Currently 95 boutiques, 10 outlets.
- Implement and optimize standardized procedures to guarantee consistent quality in aftersales services.
- Train internal teams on aftersales policies and procedures to ensure consistent implementation.
- Monitor aftersales performance and produce detailed reports on key performance indicators (KPIs).
- Work closely with cross-functional departments to improve process efficiency and enhance the customer experience.
Omnichannel Backoffice Specialist
MONCLER
10.2021 - 05.2023
- Supervise and coordinate back-office activities across all sales channels, including online and in-store.
- Analyze and optimize order and return management processes to ensure operational efficiency and seamless workflows.
- Collaborate with relevant departments to resolve issues related to orders and returns effectively.
- Prepare detailed operational performance reports and present insights to managers to facilitate informed decision-making.
Wholesale Account Executive
Givenchy
09.2021 - 10.2021
- Build and maintain strong relationships with wholesale accounts to achieve sales targets.
- Develop strategies to enhance brand visibility and drive revenue growth.
- Manage order placement, inventory coordination, and timely delivery.
- Analyze sales performance and market trends to identify growth opportunities.
- Collaborate with internal teams to align wholesale efforts with overall business objectives.
Wholesale Account Executive
GIORGIO ARMANI
05.2019 - 07.2021
Wholesale Account Executive
DOLCE&GABBANA
01.2020 - 03.2020
Wholesale Account Executive
MONCLER
11.2017 - 11.2019
Wholesale Account Executive
TOMORROW LTD
02.2019 - 09.2019
Wholesale Account Executive
HELMUT LANG, THEORY, UNIQLO GROUP
02.2018 - 02.2019
Wholesale Account Executive
FOREVER UNIQUE
06.2015 - 11.2017
Guest Service Representative
Hotel Principe Di Savoia, Dorchester Group
01.2014 - 02.2015
Sales Assistant
MAX MARA FASHION GROUP
09.2012 - 09.2013
Front Desk and AYS Agent
MARRIOT INTERNATIONAL
06.2010 - 06.2011
- Greet and assist guests with check-in, check-out, and inquiries.
- Manage reservations and ensure smooth guest experiences throughout their stay.
- Answer phone calls, respond to emails, and handle guest requests promptly.
- Maintain a clean and organized front desk area.
- Process payments and manage cash handling accurately.
- Coordinate with housekeeping and maintenance to address guest needs.
Front Desk Agent
Vostok Business Hotel
03.2008 - 06.2010
Education
Bachelor Management - social and cultural activities
Tyumen State Academy For Arts And Culture
Tyumen, Russia01.2009
Skills
- Communication
- Strong multitasking and organizational abilities
- Adaptability
- Proficient in accurate and efficient data entry
- Problem-Solving
- Multilingual Abilities
Languages
English
Italian
Spanish
French
Russian
Timeline
Omnichannel Aftersales Coordinator EMEA
Moncler
06.2023 - Current
Omnichannel Backoffice Specialist
MONCLER
10.2021 - 05.2023
Wholesale Account Executive
Givenchy
09.2021 - 10.2021
Wholesale Account Executive
DOLCE&GABBANA
01.2020 - 03.2020
Wholesale Account Executive
GIORGIO ARMANI
05.2019 - 07.2021
Wholesale Account Executive
TOMORROW LTD
02.2019 - 09.2019
Wholesale Account Executive
HELMUT LANG, THEORY, UNIQLO GROUP
02.2018 - 02.2019
Wholesale Account Executive
MONCLER
11.2017 - 11.2019
Wholesale Account Executive
FOREVER UNIQUE
06.2015 - 11.2017
Guest Service Representative
Hotel Principe Di Savoia, Dorchester Group
01.2014 - 02.2015
Sales Assistant
MAX MARA FASHION GROUP
09.2012 - 09.2013
Front Desk and AYS Agent
MARRIOT INTERNATIONAL
06.2010 - 06.2011
Front Desk Agent
Vostok Business Hotel
03.2008 - 06.2010
Bachelor Management - social and cultural activities
Tyumen State Academy For Arts And Culture