Aleksandra Orlowska
Kraków
Summary
Dynamic and adaptable professional with a strong focus on customer satisfaction and proven ability to work effectively under pressure. Demonstrates excellent communication, organisational, and problem-solving skills, complemented by a keen sense of empathy and teamwork. Committed to continuous learning and action-oriented decision-making, with a goal to leverage these competencies in a challenging environment that fosters growth and innovation.
Overview
18
18
years of professional experience
Work history
IAM remote access engineer
BNP Paribas
Madrid, Spain
01.2025 - Current
- Training and daily support to Security Teams to the application administration (security groups, resources, and user’s access request).
- Responses to JIRA or Service Now ticketing regarding standard request.
- Manage remote access application in association with developers.
- Improvements integration
- Manage the application user’s role.
- Analysis and correction of anomalies on request workflow.
- Manage the access right management to resources (VPN, FW).
- Analysis of issues, propose and suggest corrections or workaround for a remote access problem in association with the FW team.
- Communication about services event (Incident, Change).
- Change requests creation
- Documentation management (training documentation and user’s guides).
Information Security Analyst
International Paper Polska
Krakow
04.2020 - 01.2025
- Identity and Access Management: Administration of Identity Services, including Active Directory and Azure AD
- Administration of Banking Platforms, including BNP Connexis, BBVA, JP Morgan, Biznesplanet, Wells Fargo, Mizuho, Sumitomo, BusinessWay)
- Create new starters, disable, and delete user accounts for all company leavers across multiple systems/applications
- Ensure access to applications, systems, and networks are appropriate and controlled for legitimate business reasons
- Maintain compliance and meet security Standards by ensuring customer data is protected from unauthorized use
- Third-Party and Privileged Access Management
- Troubleshoot and manage the issues related to identities, systems access, accounts, and permissions
- Responsible for documenting policies and procedures specific to the scope of responsibilities
- Assist other teams within IT to support operational requirements
- In addition: Oncall Duties
Information Security Specialist I, II and III
International Paper Polska
Krakow
05.2016 - 03.2020
- Managing user accounts and permissions in the identity and access management system (AD, Banking Platforms, RSA VPN, Production applications)
- Granting or denying access to company resources based on user role and privileges
- Creating and managing user groups in the identity and access management system
- Monitoring user activity in the identity and access management system
- Reporting on identity and access management system activity
- Identifying and addressing identity and access management issues
- Maintaining up-to-date knowledge of identity and access management best practices
- Documenting IAM processes and procedures
- Oncall Duties
IT Customer Support Specialist I, II and III
International Paper Polska
Krakow
08.2013 - 05.2016
- Technical support (helpdesk)- software, hardware and application support in English, French and Polish
- Identifying and diagnosing issues and problems
- Categorizing and recording reported queries and provide solutions
- Supporting problem identification
- Advising users on appropriate course of action
- Monitoring issues from start to resolution
- Escalating, if needed, P1 and P2 problems to a higher level of support
- Supporting MS Office applications, IOS for mobiles, Citrix, VPN, Active Directory, SAP, Sharepoint, Production applications in example AS400
Technical Customer Support Specialist
Orange Polska
Krakow
07.2012 - 07.2013
- Technical support for Orange Polska customers:
- Identifying hardware and software solutions
- Troubleshooting technical issues
- Diagnosing and repairing faults
- Resolving network issues
- Installing and configuring hardware and software
Accommodation assistant
Galway City Hostel
Galway
05.2011 - 10.2011
- Housekeeping and receptionist duties
Waitress
Amrest Polska
Warsaw
06.2007 - 12.2009
- Waitress; bar service
Skills
- Customer focus
- Learning on the fly
- Ability to adapt and flexibility
- Action oriented
- Good communication skills
- Organizational skills
- Decision-making
- Ability to work under pressure
- Problem solving skills
- Empathy
- Team work
Languages
English
Fluent
French
Intermediate
Italian
Upper intermediate
Polish
Native
Personal Information
- Date of birth: 11/21/89
- Nationality: Polish
Affiliations
- Art
- Oriental dance
- Travelling
- Yoga
Timeline
IAM remote access engineer
BNP Paribas
01.2025 - Current
Information Security Analyst
International Paper Polska
04.2020 - 01.2025
Information Security Specialist I, II and III
International Paper Polska
05.2016 - 03.2020
IT Customer Support Specialist I, II and III
International Paper Polska
08.2013 - 05.2016
Technical Customer Support Specialist
Orange Polska
07.2012 - 07.2013
Accommodation assistant
Galway City Hostel
05.2011 - 10.2011
Waitress
Amrest Polska
06.2007 - 12.2009
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