Alanna Szczech
Wales
Summary
I am a hospitality professional with refined skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. I am skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. I am known for my reliability, flexibility, and creating positive experiences for guests.
Overview
4
4
years of professional experience
Work History
Principal bartender
Agency Cocltail Lounge
01.2024 - 01.2025
- Increased guests’ satisfaction of the experience by providing excellent service and crafting high-quality cocktails.
- Mixed unique and interesting cocktails as a part of a dealer’s choice program where guests had the option to fill out a form of their spirit preference, flavor profiles, alcohol content etc. I would take those filled out papers and build a completely custom cocktail for them, using weekly rotating syrups/infusions/ferments when applicable.
- Educated guests on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Enhanced establishment's reputation, consistently receiving positive feedback from guests.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Principal bartender when Agency was announced as a semifinalist for James Beard’s 2024 Best New Bar in America.
Bartender
The Chef’s Table
Milwaukee, WI
11.2022 - 09.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Lead Bartender
Milwaukee Art Museum
04.2022 - 05.2023
- Prepared for events by setting up bar, stocking supplies and arranging tables
- Adhered to state laws regarding alcoholic beverage services and customer regulations
- Responded to guest questions and requests with friendly and knowledgeable service
- Prepared wide variety of mixed drinks by applying extensive cocktail knowledge
- Set up glassware, liquor and other necessary supplies for special events
- Prepared garnishes by evenly slicing and pitting fruits
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
Education
No Degree - Music, French
St. Olaf College
Northfield, MNHigh School Diploma -
Kettle Moraine High School
Wales, WI06.2019
Skills
- Multitasking and Prioritization
- Hospitality and Guest Service
- Anticipating Guest Needs
- Suggestive Selling
- Patron Experiences
- Custom Drink Preparation
- Responsible Alcohol Service
- Professional Service Standard
- Cash Handling and Management
- Teamwork and Professionalism
- Fast Learner
- Food and Beverage Service
- Cleaning and Sanitizing
- Responsible Serving
- Ability to Lift 30 Pounds
Hobbies
Spending time outdoors hiking, hammocking, and foraging. Creating cocktails, liqueurs, and fermentations with wild foraged ingredients. I also enjoy creating crochet clothing and am experimenting with designing my own garments.
Timeline
Principal bartender
Agency Cocltail Lounge
01.2024 - 01.2025
Bartender
The Chef’s Table
11.2022 - 09.2023
Lead Bartender
Milwaukee Art Museum
04.2022 - 05.2023
No Degree - Music, French
St. Olaf College
High School Diploma -
Kettle Moraine High School
Similar Profiles
Michael SchaafMichael Schaaf
Lead Bartender at 80 East Bourbon & Cocltail ClubLead Bartender at 80 East Bourbon & Cocltail Club
Chloe DigbyChloe Digby
Lounge Attendant at Plaza Premium Lounge & American Express LoungeLounge Attendant at Plaza Premium Lounge & American Express Lounge
Sunil SharmaSunil Sharma
General Manager at Dion Lounge & Café LoungeGeneral Manager at Dion Lounge & Café Lounge