Alain Cohen
Reading,UK
Summary
Seasoned professional in solution consultancy, focused on developing innovative, customer-oriented solutions. Renowned for creating value through strategic insights and technical expertise. Committed to leveraging knowledge in system integration and problem-solving to drive business growth and streamline operations.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
Work history
Solutions consultant
Topia
Reading, Berkshire
2022.08 - Current
- Advised clients and sales teams on appropriate product and service solutions, tailored to personalised needs.
- Communicated complex concepts clearly and concisely to technical and non-technical audiences.
- Presented business solutions at industry events and conferences to engage wider industry partners.
- Configured and installed solutions according to client business requirements.
- Pitched strategic proposals outlining key benefits to suit client demands.
Implementation consultant
Topia
Reading, Berkshire
2022.08 - 2023.09
- Delivered customised implementation plans for optimal business efficiency.
- Developed comprehensive project documentation to maintain transparency and clarity throughout the process.
- Managed crucial deadlines effectively, ensuring timely delivery of projects.
- Facilitated client meetings to establish clear communication channels.
- Improved customer satisfaction levels by delivering tailored software solutions.
- Resolved complex technical issues, ensuring smooth workflow processes.
Director
ACSC Consulting
Reading, Berkshire
2019.09 - 2023.09
- Conducted strategic planning sessions to drive corporate objectives.
- Directed cross-functional teams, fostering collaboration and achieving project milestones.
- Established strong rapport with stakeholders to enhance business credibility.
- Enforced compliance measures for adherence to industry standards.
- Managed negotiations with clients to secure profitable contracts.
- Championed change initiatives within the organisation for streamlined operations.
- Established solid partnerships for enhanced market presence.
Technical account Manager
Exact Learning Solutions
Genoa, Italy
2019.09 - 2020.09
- Conducted regular client meetings, ensuring ongoing engagement and support.
- Collaborated effectively with internal departments, improving overall service delivery.
- Delivered product presentations, resulting in increased product awareness.
- Coordinated cross-functional team efforts for successful project completion.
- Liaised between developers and customers for optimal results.
Business Solutions Consultant EMEA
LTG -NetDimensions
2014.01 - 2019.09
- Delivered high-quality product demos, leading to increased customer interest and engagement.
- Facilitated customer understanding of complex technical solutions by explaining in a clear, concise manner.
- Actively participated in trade shows and industry conferences, expanding professional network and knowledge base.
- Partnered effectively with cross-functional teams to drive project success from inception to completion.
- Led training sessions for junior consultants, fostering an environment of continuous learning and improvement.
- Developed compelling presentations for potential clients leading to successful acquisition deals.
- Provided tailored solutions for clients' unique business needs.
- Played instrumental role in achieving company objectives through strategic planning and execution.
- Collaborated with sales team to provide comprehensive pre-and post-sales support, ensuring smooth transactions.
Freelance Consultant
Independent
2013.08 - 2013.12
- Facilitated communication between stakeholders for better understanding of project objectives.
- Fostered an environment of continuous learning, improving employee productivity and job satisfaction.
- Designed new workflows, resulting in smoother operations and higher output levels.
- Assisted in the streamlining of processes to enhance operational efficiency.
- Improved customer satisfaction rates with process improvements across departments.
- Conducted workshops for teams leading to increased productivity and team cohesion.
- Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
Global SWAT Senior Principal Technical Consultant
CA Technologies
Slough, Berkshire
2010.03 - 2013.08
- Worldwide support of critical sales in positioning, presenting and demonstrating CA's Service Management with a strong focus on achievements and financial targets
- Acted as the source of functional domain expertise specializing in Service Level Management within CA Technologies
- Global pre-sales demonstration, demo building as well as pre-sales support as the solution SME
- Demonstrated solution and training from operational teams to C level
- Enabled internal and partner sales and pre-sales teams worldwide on both functional and technical aspects of the solution
- Improved client satisfaction with timely resolution of their technical concerns.
- Trained clients worldwide
Global Training Manager
Oblicore
2005.12 - 2010.03
- Aligned training programmes with corporate objectives, meeting established metrics to drive growth.Aligned training objectives with business goals for streamlined operations.
- Conducted job role analyses to identify key areas for improvement.
- Led a cross-functional team of trainers to boost organisational effectiveness.
- Collaborated with department heads to design role-specific trainings, enhancing work efficiency.
- Created testing and evaluation procedures.
- Tracked training outcomes through consistent collection of KPI data ad participant feedback.
Knowledge Management Independent Contractor
Gleesons
2003.01 - 2004.09
- EMEA based role supporting all pertinent aspect of knowledge creation
- Developed processes, procedures and controls for a consortium of small companies
- Designed an integrated knowledge management framework, promoting operational efficiency.
- Evaluated current systems and recommended improvements enhancing overall effectiveness and efficiency in work processes.
- Coordinated cross-functional teams fostering a collaborative environment conducive to effective knowledge sharing.
- Improved collaboration across departments by fostering a culture of knowledge sharing.
Knowledge Management Specialist
Arthur Andersen
1996.02 - 2002.12
- Facilitated team collaboration with the introduction of a shared digital workspace.
- Implemented new technologies in line with current trends for enhanced system performance.
- Developed protocols for document control, leading to reduced information redundancy.
- Created a comprehensive FAQ section, reducing customer service inquiries significantly.
- Conducted training sessions, enhancing staff's understanding of knowledge management principles.
- Outlined and documented user requirements for analysis and specification.
- Organised information using systematic methods, facilitating processing and comprehension.
Training Developer and Technical Instructor
Arthur Andersen
Sophia Antipolis, Alpes-Maritimes
1999.01 - 2001.12
- Developed comprehensive technical training programmes for improved employee performance.
- Devised engaging lesson plans for effective teaching of advanced technologies.
- Conducted regular assessments to measure trainee progress.
- Provided constructive feedback, improving participant's practical skills and theoretical understanding.
- Facilitated hands-on sessions to reinforce theoretical knowledge with practical application.
- Adapted teaching methods to individual learning styles, resulting in enhanced comprehension of subject matter.
- Designed training and development programmes for individual and group instruction.
Support Analyst / Product Specialist
Arthur Andersen
Sophia Antipolis, Alpes-Maritimes
1996.01 - 1999.01
- Tracked and logged all support requests accurately in line with company procedures.
- Collaborated effectively within cross-functional teams for optimum results.
- Developed troubleshooting guides which simplified problem-solving process.
- Prioritised tasks during high-volume periods, achieving all deadlines efficiently.
- Delivered excellent customer service by responding to and resolving technical issues.
- Tracked tickets with detailed documentation and timely updates
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
Education
MSC - Information Technology
University of Keele
2004.09 - 2005.09
B.A. II - Joint Honours in Management Science and French
University of Keele
1990.09 - 1994.07
Baccalauréat - Administration des entreprises
Lycéé Bristol
Skills
- Presentation mastery
- Change management expertise
- Strong product knowledge
- Consultative approach
- Customer success advocacy
- Technical evangelism
- Relationship Management
- Business process modelling
- Customer Service
- Team Leadership
Languages
French
Native
English
Fluent
Personal Information
Nationality: EU National
Accomplishments
- Jim Lucking Memorial Price” award winner
References
References available upon request.
Timeline
Solutions consultant
Topia
2022.08 - Current
Implementation consultant
Topia
2022.08 - 2023.09
Director
ACSC Consulting
2019.09 - 2023.09
Technical account Manager
Exact Learning Solutions
2019.09 - 2020.09
Business Solutions Consultant EMEA
LTG -NetDimensions
2014.01 - 2019.09
Freelance Consultant
Independent
2013.08 - 2013.12
Global SWAT Senior Principal Technical Consultant
CA Technologies
2010.03 - 2013.08
Global Training Manager
Oblicore
2005.12 - 2010.03
MSC - Information Technology
University of Keele
2004.09 - 2005.09
Knowledge Management Independent Contractor
Gleesons
2003.01 - 2004.09
Training Developer and Technical Instructor
Arthur Andersen
1999.01 - 2001.12
Knowledge Management Specialist
Arthur Andersen
1996.02 - 2002.12
Support Analyst / Product Specialist
Arthur Andersen
1996.01 - 1999.01
B.A. II - Joint Honours in Management Science and French
University of Keele
1990.09 - 1994.07
Baccalauréat - Administration des entreprises
Lycéé Bristol