Akshay Karthikeyan
Nantes
Summary
Results-oriented professional with a robust history in store management and hotel industry operations. Demonstrated proficiency in team leadership, inventory management, and elevating customer satisfaction. Currently pursuing a Master's in Management with a specialization in Sustainable Luxury Management.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Store Manager
Firstcry.com
Ernakulam
06.2022 - 12.2022
- Achieved a 20% increase in monthly sales within the first three months by leading a sales team of 10 employees.
- Mentored staff, resulting in a 15% improvement in managing complicated sales, complex issues, and difficult customers.
- Implemented quality checks on all inward items, leading to a 25% reduction in return rates, and improved customer satisfaction scores by 10% through feedback implementation, maintaining a 95% customer satisfaction rate
Industrial Exposure Trainee
CGH Earth
Ernakulam
01.2022 - 05.2022
- Managed inventory for a 60-room hotel, reducing inventory costs by 15% through efficient handling and procurement practices.
- Assisted in managing a team of 20 staff members, ensuring smooth operations across departments.
- Generated daily reports for hotel property, contributing to a 10% increase in operational efficiency.
Education
Master In Management - Sustainable Luxury Management
Audencia School Of Business
Nantes09-2025
Bachelor of Management Studies - Hotel Management
Naipunnya School Of Management
Kerala05-2022
Skills
- Hiring and Training
- Goal Setting
- Sales Leadership
- Performance Monitoring
- Store Opening and Closing
Accomplishments
Team Leader
- Recognized by the Arabian Book of World Records and Indian Book of World Records in October 2021 for serving as the Team Leader for a groundbreaking event organized by Naipunnya Institute of Hotel Management.
- Demonstrated exceptional leadership qualities and organizational skills in coordinating the event, which led to its recognition in prestigious international record books.
Best Front Office Manager
- Awarded by Naipunnya School of Management in February 2020 for outstanding skills and dedication showcased in the hospitality industry at Hospitorour 2019.
- Displayed exemplary proficiency in front office management, contributing significantly to the success of the event and earning accolades for superior service delivery and guest satisfaction.
Certification
Diploma in Hospitality Management
- Business communication, Event management in the Hospitality Industry, Soft skills for interpersonal development.
Languages
- English:Native, Malayalam: Native, Tamil:Native, Hindi:Native, French:Conversational.
Timeline
Retail Store Manager
Firstcry.com
06.2022 - 12.2022
Industrial Exposure Trainee
CGH Earth
01.2022 - 05.2022
Master In Management - Sustainable Luxury Management
Audencia School Of Business
Bachelor of Management Studies - Hotel Management
Naipunnya School Of Management
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