Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 4 years of guest service experience in hospitality industry.
Overview
7
7
years of professional experience
Work History
Guest Relations Officer
Barriere Le Gray D'Albion
04.2025 - 06.2025
Guest Relations Officer
Barriere Le Gray D'Albion
04.2024 - 12.2024
Welcomed and assisted VIP guests during major events such as the Cannes Film Festival and Cannes Lions and other festivals throughout the season .
Delivered personalized service, managing special requests and resolving issues promptly.
Coordinated with internal teams to ensure a seamless luxury guest experience.
Organized customized excursions and handled front office operations with professionalism.
Guest Relations Coordinator
Constance Prince Maurice*****
04.2022 - 02.2024
Warmly welcoming guests by ensuring clear and professional communication.
Efficiently managing administrative tasks to ensure smooth front office operations.
Proactively responding to client requests by consistently exceeding expectations.
Organizing personalized excursions and trips, taking client preferences into account to ensure a memorable stay.
Quality Assurance Trainee
Constance Prince Maurice*****
01.2022 - 04.2022
Quality Assurance (Management Trainee)
Ninety Six Hotel Collection
07.2021 - 12.2021
Hotel: Labourdonnais Waterfront Hotel, Le Suffren Marina Hotel, Address Boutique Hotel
FRONT OFFICE ASSISTANT
20 Degres Sud Relais & Chateaux*****
08.2019 - 11.2019
GUEST RELATIONS OFFICER
Radisson Blu Azuri Resort & Spa*****
05.2018 - 10.2018
Education
Bachelor In International Hotel Management - TOURISM MANAGEMENT, International Hotel
Responsable relation clientèle at Hôtel & Ryads Barrière Le Naoura / Groupe BarriereResponsable relation clientèle at Hôtel & Ryads Barrière Le Naoura / Groupe Barriere