Akhil Dewdanee
Poudre D'Or Hamlet
Summary
Detail-oriented customer service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 4 years of guest service experience in hospitality industry.
Overview
7
7
years of professional experience
Work History
Guest Relations Officer
Barriere Le Gray D'Albion
04.2025 - 06.2025
Guest Relations Officer
Barriere Le Gray D'Albion
04.2024 - 12.2024
- Welcomed and assisted VIP guests during major events such as the Cannes Film Festival and Cannes Lions and other festivals throughout the season .
- Delivered personalized service, managing special requests and resolving issues promptly.
- Coordinated with internal teams to ensure a seamless luxury guest experience.
- Organized customized excursions and handled front office operations with professionalism.
Guest Relations Coordinator
Constance Prince Maurice*****
04.2022 - 02.2024
- Warmly welcoming guests by ensuring clear and professional communication.
- Efficiently managing administrative tasks to ensure smooth front office operations.
- Proactively responding to client requests by consistently exceeding expectations.
- Organizing personalized excursions and trips, taking client preferences into account to ensure a memorable stay.
Quality Assurance Trainee
Constance Prince Maurice*****
01.2022 - 04.2022
Quality Assurance (Management Trainee)
Ninety Six Hotel Collection
07.2021 - 12.2021
- Hotel: Labourdonnais Waterfront Hotel, Le Suffren Marina Hotel, Address Boutique Hotel
FRONT OFFICE ASSISTANT
20 Degres Sud Relais & Chateaux*****
08.2019 - 11.2019
GUEST RELATIONS OFFICER
Radisson Blu Azuri Resort & Spa*****
05.2018 - 10.2018
Education
Bachelor In International Hotel Management - TOURISM MANAGEMENT, International Hotel
Vatel France
05-2022
Advanced Diploma (Level 5 ) - Hospitality Management
RUSHMORE BUSINESS SCHOOL (affiliated CTH)
08-2019
GCSE A LEVEL Cambridge -
BEEKRUMSING RAMLALLAH STATE SECONDARY SCHOOL
11-2016
GCSE O LEVEL Cambridge -
BEEKRUMSING RAMLALLAH STATE SECONDARY SCHOOL
11-2014
Skills
- Strong empathy
- Guest satisfaction focus
- Concierge services
- Teamwork and collaboration
- Time management
Additional Information
- Music
- Cooking
- Cinema
- Fashion
- Football
Language
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Guest Relations Officer
Barriere Le Gray D'Albion
04.2025 - 06.2025
Guest Relations Officer
Barriere Le Gray D'Albion
04.2024 - 12.2024
Guest Relations Coordinator
Constance Prince Maurice*****
04.2022 - 02.2024
Quality Assurance Trainee
Constance Prince Maurice*****
01.2022 - 04.2022
Quality Assurance (Management Trainee)
Ninety Six Hotel Collection
07.2021 - 12.2021
FRONT OFFICE ASSISTANT
20 Degres Sud Relais & Chateaux*****
08.2019 - 11.2019
GUEST RELATIONS OFFICER
Radisson Blu Azuri Resort & Spa*****
05.2018 - 10.2018
Bachelor In International Hotel Management - TOURISM MANAGEMENT, International Hotel
Vatel France
Advanced Diploma (Level 5 ) - Hospitality Management
RUSHMORE BUSINESS SCHOOL (affiliated CTH)
GCSE A LEVEL Cambridge -
BEEKRUMSING RAMLALLAH STATE SECONDARY SCHOOL
GCSE O LEVEL Cambridge -
BEEKRUMSING RAMLALLAH STATE SECONDARY SCHOOL
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