Ahmed Omar
Salalah ,Oman
Summary
Highly skilled in restaurant workflow coordination and customer service, with expertise in staff scheduling techniques and reservations software. Demonstrates exceptional adaptability during peak times, effective time management, and decision-making competence. Empathy towards staff and a commitment to operational excellence ensure seamless service delivery and a positive workplace environment.
with exceptional leadership and management style. Consistently improves customer experiences by training teams to meet high standards. Oversees smooth and efficient shifts through solid planning and budgeting.
Overview
10
10
years of professional experience
Work History
Restaurant supervisor
Crowne Plaza Salalah
Salalah , Oman
05.2024 - Current
- Trained new staff members, leading to improved service standards.
- Facilitated seamless transition during menu changes, resulting in minimal disruption to the business operations.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
- Managed inventory to avoid shortages and reduce waste.
- Maintained impeccable cleanliness standards throughout the restaurant, promoting a welcoming atmosphere for guests.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant captain
Crowne Plaza Hotel & Resort
Salalah, Oman
06.2022 - 05.2024
- Facilitated smooth service delivery to large parties or functions, ensuring customer satisfaction.
- Handled guest complaints professionally to ensure repeat business and maintain brand reputation.
- Maintained a clean, safe environment for customers and staff through regular inspections of dining area.
- Briefed team before each shift about any changes or updates, fostering effective communication.
Waiter
Crowne Plaza Salalah
Salalah , Oman
02.2020 - 06.2022
- Accommodated special dietary requests, enhancing customer dining experience.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee smooth customer checkout process.
Captain
Jaz Grand Marsa
Marsa Alam, Egypt
07.2017 - 01.2020
- Fostered a respectful work environment through fair treatment of all crew members.
- Maintained strong leadership skills with effective delegation of responsibilities.
- Established clear communication channels for efficient operations on board.
Waiter
Jaz Grand Marsa
Marsa Alam, Egypt
05.2015 - 07.2017
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Relayed feedback from customers to management for continuous improvement.
- Remained calm under pressure, ensuring better performance during peak hours.
Education
Bachelor of Arts - Literature
Faculty of Arts English Literature Department
Minia university Skills
- Adaptability in peak times
- Staff scheduling techniques
- Experience with reservations software
- Decision-Making competence
- Empathy towards staff
- Time management mastery
- Restaurant workflow coordination
- Customer Service
Timeline
Restaurant supervisor
Crowne Plaza Salalah
05.2024 - Current
Restaurant captain
Crowne Plaza Hotel & Resort
06.2022 - 05.2024
Waiter
Crowne Plaza Salalah
02.2020 - 06.2022
Captain
Jaz Grand Marsa
07.2017 - 01.2020
Waiter
Jaz Grand Marsa
05.2015 - 07.2017
Bachelor of Arts - Literature
Faculty of Arts English Literature Department
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