Ahmed Eldawi
Riyadh
Summary
Dynamic Store Manager at Magrabi Optics with a proven track record in enhancing customer relations and optimizing store operations. Expert in multitasking and problem-solving, I successfully improved customer service satisfaction by 20%. Committed to delivering exceptional service while leading a motivated team to achieve sales goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Magrabi Optical
04.2007 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
Good - Optics
Bachelor of Optometry Technology
Egypt ( Cairo )Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
Certification
He holds training courses in contact lenses from Amici and Jenson he also holds training courses from locusitica and saveloy in all international brands of medical glasses and sunglasses he holds the highest training courses in lenses from the German company esylor and Pentex .
Timeline
Store Manager
Magrabi Optical
04.2007 - Current
Good - Optics
Bachelor of Optometry Technology
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