Summary
Work History
Education
Skills
Languages
Timeline
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Adja Arame Wane

Ottawa

Summary

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Fundraising Associate

Envision
05.2024 - 07.2024
  • Raised significant funds by implementing creative and targeted fundraising strategies.
  • Participated in grant writing efforts, contributing to the successful acquisition of essential funding sources.
  • Provided excellent customer service to donors, addressing inquiries promptly and professionally.

Call Center Representative

Elemental Data Collection
01.2024 - 04.2024
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.

Education

Bachelor of Science - International Economics

University of Ottawa
05.2027

Skills

  • Customer Relations
  • Fluent in English and French
  • Appointment Scheduling
  • Microsoft Exchange
  • Computer Skills
  • Problem-solving
  • Customer service
  • Attention to detail
  • Excellent communication
  • Active listening

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Fundraising Associate

Envision
05.2024 - 07.2024

Call Center Representative

Elemental Data Collection
01.2024 - 04.2024

Bachelor of Science - International Economics

University of Ottawa

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Adja Arame Wane