Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Fundraising Associate
Envision
05.2024 - 07.2024
Raised significant funds by implementing creative and targeted fundraising strategies.
Participated in grant writing efforts, contributing to the successful acquisition of essential funding sources.
Provided excellent customer service to donors, addressing inquiries promptly and professionally.
Call Center Representative
Elemental Data Collection
01.2024 - 04.2024
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Streamlined call flow processes for more efficient response times and increased productivity.
Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.