Abraham K Massalley Jr
Beziers
Summary
Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.
Overview
9
9
years of professional experience
Work History
IT Technician
National Port Authority
Monrovia
01.2017 - 09.2022
- Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability
- Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis
- Trouble-shoots and solves problems related to hardware, software, and network problems
- Determine the rationale and methods for upgrading company network software programs each time an update is released.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Resolved hardware issues including replacing parts as necessary.
- Installed and configured hardware, software, systems, networks, printers, and scanners.
Computer Trainer
HELOG Academy
Schieffelin
08.2016 - 12.2016
- Train the Students Basic Linux Skills
- Repair & Maintenance of Computer.
IT Assistant
Liberia Broadcasting System
ELWA Junction
06.2016 - 11.2016
- Monitor changing network technology and deliver a technology update to the executive team each quarter
- Repair & Maintenance of PC.
IT Officer
Natural Resources Research Initiative
Paynesville City
07.2014 - 06.2015
- Build the organization website
- Set up the network infrastructure
- Trained Staff.
Data Entry Clerk
Oxfam Liberia
Congo town
03.2015 - 04.2015
- Prepares source data for computer entry by compiling and sorting information
- Compare entered data with the source documents.
Cafe Manager
Palace Business
Paynesville City
10.2013 - 06.2014
- Carry on repair and maintenance of the pc every week
- Monitor the network traffic
- Trained staff and outsider Computer Repairs.
Education
Bachelor Information Technology -
Starz College of Science & Technology
High School Diploma/WAEC Certificate -
College of West Africa High School
Skills
- In-depth knowledge of Microsoft Windows client operating systems, Windows 7 & 81
- Computer repairs, maintenance and troubleshooting
- Knowledge of Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router
- Configuring Active directory
- Installing Windows servers
- Basic Linux Skills
- Basic Web Design Skills
- Configuration of client and server Windows environment
- Application Installations
- Hardware Installation
- Technical Support
- Remote Support
- Network Security
- Disaster Recovery
- Software Configuration
- Debugging
Hobbies and Interests
- Shopping
- Traveling
- Reading
- Football
- Table Tennis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
National Port Authority
01.2017 - 09.2022
Computer Trainer
HELOG Academy
08.2016 - 12.2016
IT Assistant
Liberia Broadcasting System
06.2016 - 11.2016
Data Entry Clerk
Oxfam Liberia
03.2015 - 04.2015
IT Officer
Natural Resources Research Initiative
07.2014 - 06.2015
Cafe Manager
Palace Business
10.2013 - 06.2014
Bachelor Information Technology -
Starz College of Science & Technology
High School Diploma/WAEC Certificate -
College of West Africa High School
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