Teva van Rymenant
Miami,33
Summary
Detail-oriented and customer-focused professional with extensive experience in client relations, problem resolution, and team leadership. Adept at analyzing data, and ensuring high-quality customer service. Recently expanded expertise in data analytics to strengthen decision-making and investigative skills. Currently completing the FL 620 Certified Adjuster Pre-Licensing Course to enhance industry knowledge and certification. Fluent in English, French, and conversational Spanish, bringing strong communication and negotiation abilities to diverse environments.
Overview
16
16
years of professional experience
Work History
Assistant Manager
De Beers Jewellers
03.2019 - 10.2023
- Managed customer interactions, ensuring high-value client retention and satisfaction
- Analyzed sales data & customer behaviors to forecast trends
- Led a team, conducting coaching and performance evaluations to improve efficiency and service quality
- Oversaw inventory management, which required meticulous attention to detail and strong organizational skills
Customer Service Supervisor
Diamonds International
10.2018 - 03.2019
- Supervised a team of 7 customer service representatives, ensuring adherence to company policies and standards
- Resolved high-stakes customer disputes and claims through negotiation
- Collaborated cross-functionally to optimize service processes and maintain client satisfaction
Store Manager
Princess Jewelers
05.2011 - 10.2018
- Led operations, customer relations, and dispute resolution
- Managed vendor relationships, financial reporting, and inventory audits with high accuracy and integrity
- Provided in-depth training on customer service and sales strategies, fostering a high-performing team culture
Sales Associate
Bliss Jewelers
11.2007 - 11.2010
- Specialized in high-end jewelry sales, delivering exceptional customer service
- Oversaw inventory control, curated product displays, and conducted jewelry appraisals to maintain high standards
- Consistently exceeded sales targets through a client focused approach and in-depth product knowledge
Education
Data Analytics -
Coursera
01.2024
Diamond Essentials -
GIA
01.2020
Bachelor of Tourism Management -
IUFP
St. Martin, F.W.I.01.2007
Skills
- Customer Service & Client Relations
- Data Analysis & Reporting
- Conflict Resolution & Negotiation
- Leadership & Team Training
- Risk Assessment & Fraud Detection
- Salesforce
- Advanced Excel Skills
- SQL
- Tableau
- R
- Spreadsheets
- Word
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Timeline
Assistant Manager
De Beers Jewellers
03.2019 - 10.2023
Customer Service Supervisor
Diamonds International
10.2018 - 03.2019
Store Manager
Princess Jewelers
05.2011 - 10.2018
Sales Associate
Bliss Jewelers
11.2007 - 11.2010
Diamond Essentials -
GIA
Bachelor of Tourism Management -
IUFP
Data Analytics -
Coursera
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