ABDULLAHI HASSANA
Abuja
Summary
Experienced HR Administrative professional with 6+ years of expertise providing comprehensive human resources and administrative support. Skilled in operations management, employee relations, training, recruitment, and performance management. Seeking to join a dynamic team driving organizational growth and advancement.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Head, Human Resources and Administration
Rural Homes Ltd
05.2017 - Current
- Develop and implement HR policies and strategies aligned with the overall business strategy
- Bridge management and employee relations by addressing demands, grievances, or other issues
- Manage the full life cycle recruitment process to ensure the best talent is recruited.
- Support current and future business needs through developing, engaging, motivating, and preserving human capital.
- Ensure that all users of the Human Resources service are treated with courtesy and their requests are dealt with efficiently, escalating queries/issues to the line manager/other staff as appropriate.
- Contribute to the development of the work culture by promoting standards through your behavior and encouraging the same in others.
- Oversee and manage a performance appraisal system that drove high performance.
- Analyze compensation policies, government regulations, and prevailing wage/salary rates for developing competitive compensation plans and maintaining an equitable compensation system; implementing rewards & recognition programs
- Assess training requirements to organize and monitor training programs with internal and external instructors.
- Managed and provided decision support to top management through HR metrics.
- Ensure legal compliance throughout the human resource management department and the company as a whole.
- Prepare HRM budgets in line with company growth to ensure up-to-date skill and preparedness of staff at all times.
- Assist in the preparation/compiling of reports on any aspect of HR Activity using HRIS systems reporting where appropriate.
- Ensure the preparation of memos, agendas, minutes, or any other form of documentation required about HR activities.
- Process all HR-related documentation by agreed systems e.g., sickness certification, references, forms, etc. liaising with other departments as appropriate e.g., Finance.
- Ensure setting up and maintenance of all HR filing systems, both manual and computerized, adhering to confidentiality at all times.
- Ensure the archiving and/or disposal of HR records by the systems in place and the requirements.
- Maintain adequate office materials and stationery required to service the administrative requirements of the department.
- Manage the undertaking of process and compliance audits within HR activities. Prepare quarterly HR departmental reports.
- Coordinate and supervise the administrative function and outsourced services of the organization, including security services, management of office premises, facilities, and all office equipment and property ensuring safety in the workplace and provision of working tools.
- Oversee the efficient management of the company's logistics operations, including the coordination of transport and distribution activities to support the supply chain.
- Develop and implement policies and procedures for inventory control, ensuring efficient stock management to meet business needs and minimize costs.
- Collaborate with procurement to ensure timely and cost-effective purchasing, of necessary supplies and services, maintaining strong vendor relationships and negotiating contracts to benefit the company.
- Ensure effective record-keeping and documentation practices for all supply chain and logistics activities, maintaining transparency and traceability.
- Conduct regular audits and assessments of supply chain processes to identify areas for improvement, implementing changes to enhance efficiency and reduce waste.
Customer Service Personnel
Polaris Bank
07.2014 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Recorded account information to open new customer accounts.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services, and company information.
- Offered customer advice and assistance, paying attention to special needs or wants.
- Promoted available products and services to customers during service, account management, and order calls.
- Followed up with customers about resolved issues to maintain high customer service standards.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction by 40%.
Education
MBA - Business Administration
Nasarawa State University Keffi
12.2019 - 03.2022
PGD - Business Administration
Nasarawa State University Keffi
01.2017 - 10.2019
B.TECH. - Library and Information Technology
Federal University of Technology
11.2010 - 12.2015
Skills
- Strong leadership skills
- Human Resource Management
- Strong communication skills
- Interpersonal skills
- Team management skills
- Ability to work under pressure
- Prioritization
- Organizational management
- Event coordination
- Training and development
- Team player
- Ability to maintain confidentiality
- Capacity for analysis
- Synthesis
- Reporting of information
- Problem solving
- Decision-making aptitude
- Strong ethics
- Reliability
- Proactive
- Creative
- Proficiency in office applications
- MS Office suite
- HRMS
Interests
Meeting people
Traveling
Reading
Writing
Listening to music
Professional Qualifications And Certification Courses
- Member, Institute of Corporate Administration
- Associate, Chartered Institute of Personnel Management of Nigeria (HR practitioner licensed)
- Associate Member, Nigerian Institute of Training & Development
- Building your Business in the Sharing Economy, Learn Africa Canarias Scholarship
- Creating Effective Performance Review, ITM Services
- Corporate Governance, Gigabyte Solutions Ltd
- Effective Leadership Communication for Influential Team Building, Gigabyte Solutions Ltd
- Work-Life Balance, Elite Life Management Consulting
- Management Strategies for people and resources, YALI Regional Leadership Center East Africa
- Strategies for personal growth, YALI Regional Leadership Center East Africa
Timeline
MBA - Business Administration
Nasarawa State University Keffi
12.2019 - 03.2022
Head, Human Resources and Administration
Rural Homes Ltd
05.2017 - Current
PGD - Business Administration
Nasarawa State University Keffi
01.2017 - 10.2019
Customer Service Personnel
Polaris Bank
07.2014 - 02.2015
B.TECH. - Library and Information Technology
Federal University of Technology
11.2010 - 12.2015
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