ABDELMALEK FRAJ

Absolutely, Malika. Here’s a refined and recruiter-ready bullet list of responsibilities and achievements your husband could include for his role as an Account Manager at Property Oryx in Qatar—without section titles, just clean, professional bullets:

• Managed a portfolio of real estate clients including brokers, developers, and agencies, ensuring consistent engagement and satisfaction with the Property Oryx platform
• Acted as the primary liaison between clients and internal teams, resolving inquiries, offering strategic guidance, and ensuring seamless onboarding and platform usage
• Promoted premium listing services and advertising packages, resulting in increased visibility and lead generation for client properties across Qatar
• Conducted product demonstrations and training sessions to educate clients on platform features, maximizing their ability to attract qualified buyers and tenants
• Identified upselling opportunities and negotiated service upgrades, contributing to a measurable increase in monthly recurring revenue
• Monitored client activity and listing performance, providing tailored recommendations to improve engagement and conversion rates
• Collaborated with marketing and tech teams to relay client feedback, leading to enhancements in search filters, listing presentation, and mobile usability
• Built and maintained strong relationships with key stakeholders, fostering trust and long-term partnerships within Qatar’s competitive property market
• Supported expansion efforts into emerging districts such as Lusail and Al Wakrah by onboarding new agencies and tailoring services to local market needs
• Achieved a high client retention rate through proactive account management, personalized support, and consistent value delivery
• Contributed to a 25% increase in platform traffic by aligning client listings with seasonal marketing campaigns and search trends
• Maintained accurate records of client interactions, proposals, and contracts using CRM tools, ensuring transparency and operational efficiency
• Delivered monthly performance reports to management, highlighting client growth, revenue impact, and strategic opportunities for platform development

If you'd like, I can help you integrate these into the CV document with formatting suggestions or tailor them further based on specific metrics or client names. Just let me know how you'd like to proceed.

• Developed and executed strategic sales initiatives aligned with company goals and market trends, leveraging the surge in property demand surrounding the 2022 FIFA World Cup
• Led and mentored a high-performing sales team, fostering a culture of accountability, continuous improvement, and operational excellence
• Conducted in-depth market research to identify emerging opportunities in hospitality, short-term rentals, and commercial sectors, translating insights into actionable growth strategies
• Built and maintained strong relationships with key clients, including international investors and expatriates, ensuring high satisfaction and long-term loyalty
• Oversaw daily sales operations, including performance tracking, target setting, and reporting to senior leadership, while managing budgets to optimize resource allocation and maximize ROI
• Collaborated cross-functionally with marketing, finance, and operations teams to ensure cohesive execution of business strategies and alignment with broader objectives
• Led complex negotiations with clients and partners, securing favorable terms and successfully closing high-value transactions, including a $10 million commercial property deal
• Closed over 200 residential property sales, generating more than $50 million in revenue by capitalizing on increased housing demand during the World Cup period
• Spearheaded 50 commercial property deals, driving a 30% year-over-year revenue increase, with a focus on assets suitable for hospitality and retail businesses
• Secured over 300 rental agreements across residential and commercial portfolios, maintaining a 95% occupancy rate in high-demand zones near event venues
• Consistently exceeded sales targets, contributing to a 25% annual growth in revenue through proactive initiatives and market alignment
• Implemented training programs that enhanced team performance and responsiveness, resulting in a 20% boost in productivity and more effective engagement with increased market activity
• Ensured full compliance with local regulations and internal policies across all sales activities, reinforcing operational integrity and brand reputation

• Raised occupancy from 60% to 85% with total revenues 2 Million Qatari Riyals
• Show residential suites and demonstrate the features and benefits of available apartments. Convert prospects to closed Leasing for clients located throughout Qatar. Provide close, personal client attention and tenacious follow-up to ensure best service.
• Completes lease form or agreement and collects rental deposit.
• Responsible for insuring the “model” apartments and target apartments are ready for show; responsible for maintaining work areas and office in clean and orderly manner; need to have an awareness of the “curb appeal” of the property.
• Thorough knowledge of lease terms, specifications and all community policies.
• Knowledgeable of required telephone and sales techniques.
• Knowledgeable of current market conditions.
• Fully informed of current rental rates, sizes, locations and all amenities of property.
• Maintain contact with all apartment locator services and local businesses to provide informational material. Update periodically.
• Responsible for “shopping” competitive properties.
• Develop full knowledge of application information required, screening processes and policies regarding rentals.
• Responsible to conduct out-reach marketing at least once per week.
• Develop and maintain an on-going resident retention program under direction of Residence Manager.
• Responsible to play an active role in the renewal process.
• Responsible for proper maintenance of all resident and property files.
• Responsible for maintaining and updating Leasing and Property Information Handbook and Advertising Log Book.
• Efficient and timely processing of all required administrative forms, reports and related information.
• Responsible for reporting unusual or extraordinary circumstances regarding the property or residents.
• Courteous, efficient handling of resident requests and complaints.
• Responsible for maintaining a professional appearance and attitude at all times.
• Responsible for seeking educational opportunities and self-improvement for personal growth and development.
• Responsible for assisting Assistant Manager in collection of delinquent rents.
• And anything else that the CM feels falls into the Leasing Consultant’s job description.

• Achievement of total business 15 Million Qatari Riyals in one year
• Sourced leads and cold-called to promote the products, and regularly called/visited both new and existing customers to discuss requirements, negotiate terms and maximise business opportunities
• Built and retained long-term friendships/relationships with customers
• Acted as key point of contact for the company, ensured a high standard of customer service by discussing technical problems or repairs required and recommending suitable products
• Responsible for negotiating contracts from year to year (i.e. price increases and stock agreements)
• Interview clients to determine what kinds of properties they are seeking.
• Review property listings, trade journals, and relevant literature, and attend conventions, seminars, and staff and association meetings to remain knowledgeable about real estate markets.
• Promote sales of properties through advertisements, open houses, and participation in multiple listing services.
• Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Display residential & commercial properties to clients and explain their features.
• Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes and shops they are visiting.

• Contributing to the formulation and implementation of QR sales strategy to maximize short and long-term revenue opportunities
• Planning and implement selling activities for the assigned areas to ensure optimum revenues for Qatar Airways, as established by Sales Management.
• Effectively managing accounts and effectively planning sales calls, submitting sales call plans sales reports and updating the accounts about QR products and services.
• Negotiating contracts with Trade Travel accounts Corporate Accounts and recommending actions accordingly.
• Reviewing Qatar Airways sales data with account portfolio to drive revenue and seek tactical opportunities.
• Developing and maintaining good relations with the Travel Trade and other relevant stake holders.
• Monitoring and providing feedback on competitor pricing and promotional activities for the offline market

• Responsible for initiating the preparation of proposals and contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and banquet date, space and rate availability.
• Responsible for initiating reservations for group attendees, preparing rooming lists, revising existing reservations, building group blocks in the PMS as needed.
• Communicating to external customers any communication deemed necessary by the event service managers.
• Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Data entry using Delphi, Microsoft Word and Excel.
• Copying and distributing of internal/external letters, forms, bookings, contracts, resumes, room lists, schedules, and mail.
• E-mail correspondence directed by managers as needed.
• Filing, faxing, and distribution of incoming/outgoing mail.
• Answer telephone and assist internal and external guests with requests.