Abdelhak ABOUALAM
Casablanca
Summary
Mechanical Engineer with 25 (Twenty five) years experience in the service & parts business Development on the underground and surface equipments. The experience was mostly gained while working with Atlas Copco and BIA on different regions in Africa (Nord Africa, East Africa, West Africa...) on different culture and environment, in my last five years i was Aftermarket Manager with BIA Group in Congo DRC taking care about parts and service business for Komatsu and other brand for three years and half then i joined Epiroc last two years and seven months as Regional Business Line Manager for parts & Service covering French & English-speaking countries in West Africa with a mandate to drive a revenue and growth for parts and service department business, accountable for executing key aftermarket initiatives contract, demand planning, develop and manage commercial strategies and tactical with designated dealers to drive overall business and generate incremental growth, responsible for P&L and drive cost control, develop and maintain effective internal partner relationships and relationships with account managers, dealers, and customers to achieve parts sales growth
Overview
25
25
years of professional experience
Work History
Regional Business Line Manager Parts & Service - West Africa
Epiroc West Africa
Abidjan
06.2021 - Current
- Manage the day-to-day activities to meet sales objectives and control the Profit & Loss
- Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of the equipment with expected revenues with budget
- Develop a business plan strategy for Parts & Service business
- Coordinate with the sales team to develop and implement a parts sales plan
- Oversee parts marketing activities to meet revenue targets
- Perform inventory management to avoid excess and obsolete inventory
- Identify new business opportunities to improve sales
- Ensure that customer orders are processed in a timely manner
- Follow up on customers through data analyst
- Ensure compliance with company policies and procedures
- Analyze expenses and revenues and make adjustments in the sales plan to achieve profitability
- Provide exceptional services and ensure customer satisfaction
- Evaluate the performance of the sales team and develop performance improvement plans
- Maintain sales documentation for reference purposes
- Work with the sales team to develop promotional activities
- Identify and contact new manufacturers and suppliers
- Conduct price and contract negotiations with suppliers as required
- Respond to customer concerns in a timely manner in accordance with company guidelines
- Process customer payments in a timely manner
- Stay current with market trends and techniques
- Travel and visit all customers in the region
- Report all KPI to the management on a monthly basis
- Maintain an update customers map with all necessary information to drive the business.
Country Aftermarket Manager - Parts & Service Congo DRC
BIA GROUP
Lubumbashi
02.2018 - 06.2021
- Manage the day-to-day activities to meet sales objectives and control the Profit & Loss
- Develop business plans, revenue forecasts, budgets, organization structure based on current fleet of the equipment with expected revenues with budget
- Develop a business plan for Cummins rebuilt activities
- Coordinate with the sales team to develop and implement a parts sales plan
- Oversee parts marketing activities to meet revenue targets
- Perform inventory management to avoid excess and obsolete inventory
- Identify new business opportunities to improve sales
- Ensure that customer orders are processed in a timely manner
- Follow up on customers through C4C
- Ensure compliance with company policies and procedures
- Analyze expenses and revenues and make adjustments in the sales plan to achieve profitability
- Provide exceptional services and ensure customer satisfaction
- Evaluate the performance of the sales team and develop performance improvement plans
- Maintain sales documentation for reference purposes
- Work with the sales team to develop promotional activities
- Identify and contact new manufacturers and suppliers
- Conduct price and contract negotiations with suppliers as required
- Respond to customer concerns in a timely manner in accordance with company guidelines
- Process customer payments in a timely manner
- Stay current with market trends and techniques
- Travel and visit all customers in the region
- Report all KPI to the management on a monthly basis
- Maintain an update customers map with all necessary information to drive the business.
Area Development Manager Service & Product Manager Underground Equipements - West & Central Africa
Atlas Copco
West Africa
12.2016 - 12.2017
- Responsible for the technical skills transfer of local technicians and engineers
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Develop the service business in terms of revenue and new customers
- Develop the service contract business in all markets in the region, directly or through the distributor's channels
- Control the costs for the service department through local training programs to systematically raise the technical competence of our area
- Prepare the local training programs to systematically raise the technical competence of our area AM organizations
- Manage and develop a small direct group of high-level service engineers with new contract and training
- Efficiently market spare parts and consumables
- Develop the Aftermarket sales in our region
- Provide technical assistance to our marketing departments and external customers
- Promote the AC Group values of 'Interaction-Commitment-Innovation' in all internal and external activities and relations
- Managing the different contract in our region
- Interfaces with the Division, Engineering and Manufacturing companies
- Lead the efforts in entering into new markets in all Underground Rock Excavation equipment's (URE) segments within our Territory
- Initiates, Develop and implement marketing and sales strategies for the business lines, in line with the divisional goals and targets
- Play an active and important role while handling major business for equipment, including product presentations and making proposals
- Apply the appropriate territory management practices in the distribution channels to optimize market coverage, sales, and product support.
Area Manager Service Support & training - West Africa
Atlas Copco
West Africa
05.2015 - 12.2016
- Responsible for the technical skills transfer of local technicians and engineers
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Develop the service business in terms of revenue and new customers
- Develop the service contract business in all markets in the region, directly or through the distributor's channels
- Control the costs for the service department through local training programs to systematically raise the technical competence of our area
- Prepare the local training programs to systematically raise the technical competence of our area AM organizations
- Manage and develop a small direct group of high-level service engineers with new contract and training
- Efficiently market spare parts and consumables
- Develop the Aftermarket sales in our region
- Provide technical assistance to our marketing departments and external customers
- Promote the AC Group values of 'Interaction-Commitment-Innovation' in all internal and external activities and relations
- Managing the different contract in our region.
Service Area Manager / Mali, Ivory coast, Senegal, Mauritania, Guinea
Atlas Copco
Bamako
05.2014 - 05.2015
- Responsible for the technical skills transfer of local technicians and engineers
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Develop the service business in terms of revenue and new customers
- Develop the service contract business in all markets in the region, directly or through the distributor's channels
- Control the costs for the service department through local training programs to systematically raise the technical competence of our area
- Prepare the local training programs to systematically raise the technical competence of our area AM organizations
- Manage and develop a small direct group of high-level service engineers with new contract and training
- Efficiently market spare parts and consumables
- Develop the Aftermarket sales in our region
- Provide technical assistance to our marketing departments and external customers
- Promote the AC Group values of 'Interaction-Commitment-Innovation' in all internal and external activities and relations
- Managing the different contract in our region.
Technical Manager - French Speaking Countries in West Africa
Atlas Copco
Bamako
12.2010 - 05.2014
- Providing technical support on the different Atlas Copco products
- Providing technical training
- Commissioning of the new machines
- Development of the services technician skill and product support
- Supporting the troubleshooting and maintenance processes and all field service operations including the quarries
- Service Exchange and Components Rebuilds
- Warranty Follow-up.
Maintenance Operation Manager - MARC Contract at KCC Underground Mine
Atlas Copco
Kolwezi - Congo DRC
11.2008 - 12.2010
- Responsible for all mobile and drilling mining equipment
- Supporting and supervising the troubleshooting and maintenance processes
- Responsible for availability of the machines under contract
- Service Exchange and Components Rebuilds
- Responsible for the technical skills transfer of local technicians and engineers
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Planification of the different service repair, service exchange, and preventive maintenance
- Attend the daily meeting with mining management
- Provide monthly performance report.
Regional Technical Support - South of Morocco
Atlas Copco
Marrakech
01.2007 - 11.2008
- Responsible for all mobile and drilling mining equipment in the region
- Supporting and supervising the troubleshooting and maintenance processes
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Planification of the different service repair, service exchange, and preventive maintenance
- Technical Support and training
- Handling the warranties
- Commissioning of the new machines in the region.
Site Supervisor / Marc Contract Underground Mine - CMG Manageme Mine
Atlas Copco
Marrakech
07.2003 - 12.2006
- Responsible for all mobile and drilling mining equipment
- Supporting and supervising the troubleshooting and maintenance processes
- Responsible for availability of the machines under contract
- Service Exchange and Components Rebuilds
- Responsible for the technical skills transfer of local technicians and engineers
- Create and sustain excellent customer relationships
- Provide a high level of satisfaction and service quality to the existing service customers
- Planification of the different service repair, service exchange, and preventive maintenance
- Attend the daily meeting with mining management
- Provide monthly performance report.
Maintenance Responsible (Exploration Machines)
Techfor Travaux
Casablanca
11.2002 - 05.2003
Maintenance Responsible / Exploration Machines
Tessama Group
Casablanca
07.2002 - 10.2002
Maintenance Technician
GIE Grouppement (Technosol, SMAG & Samfor)
Agadir
07.2001 - 10.2002
Service Technician
SAMFOR
Casablanca
08.1998 - 07.2001
Education
Business Owner Excellence Program -
Epiroc
10.2022
Master Business Interantional -
Institut de Formation Ouest Africain
06.2015
Service Management Diploma -
Atlas Copco Accademy
09.2014
Maintenance Management Diploma -
Canadian Institute of Mining Metallurgy and Petroleum
04.2011
Mechanical Engineer Diploma -
Institut Supérieur De Technologie Appliqué
08.1998
Traineeship on the Maintenance planning -
OCP (Office Chérifien de Phosphate)
09.1997
Bachelor of Science -
Lycée Al mouahiddine
07.1995
Skills
- Aftermarket
- Sales
- People Management
- Safety Management
- Team Development
- Production Line Management
- Business Forecasting
- Customer-Centric
- KPI Tracking
- Materials Management
- Cost Control
- Health and Safety Compliance
- Customer Support
- Data-Driven
- Maintenance Planning
- Strategic Planning
- Continuous Improvement Processes
- Continuous Improvements
- Inventory Coordination
- Operations Management
- Logistics
- Strategic Execution
- Leadership
- Project Management
- Surface Mine
- Underground Mine
- Plant Management
Websites
Personal Information
- Place of Birth: Khouribga
- Date of Birth: 10/15/74
- Gender: Male
- Nationality: Morocco
- Driving License: 33/026605
- Marital Status: Married
Languages
- French
- English
- Arabic
Hobbies and Interests
- Travelling
- Fishing
- Interacting with Entrepreneurs
Timeline
Regional Business Line Manager Parts & Service - West Africa
Epiroc West Africa
06.2021 - Current
Country Aftermarket Manager - Parts & Service Congo DRC
BIA GROUP
02.2018 - 06.2021
Area Development Manager Service & Product Manager Underground Equipements - West & Central Africa
Atlas Copco
12.2016 - 12.2017
Area Manager Service Support & training - West Africa
Atlas Copco
05.2015 - 12.2016
Service Area Manager / Mali, Ivory coast, Senegal, Mauritania, Guinea
Atlas Copco
05.2014 - 05.2015
Technical Manager - French Speaking Countries in West Africa
Atlas Copco
12.2010 - 05.2014
Maintenance Operation Manager - MARC Contract at KCC Underground Mine
Atlas Copco
11.2008 - 12.2010
Regional Technical Support - South of Morocco
Atlas Copco
01.2007 - 11.2008
Site Supervisor / Marc Contract Underground Mine - CMG Manageme Mine
Atlas Copco
07.2003 - 12.2006
Maintenance Responsible (Exploration Machines)
Techfor Travaux
11.2002 - 05.2003
Maintenance Responsible / Exploration Machines
Tessama Group
07.2002 - 10.2002
Maintenance Technician
GIE Grouppement (Technosol, SMAG & Samfor)
07.2001 - 10.2002
Service Technician
SAMFOR
08.1998 - 07.2001
Business Owner Excellence Program -
Epiroc
Master Business Interantional -
Institut de Formation Ouest Africain
Service Management Diploma -
Atlas Copco Accademy
Maintenance Management Diploma -
Canadian Institute of Mining Metallurgy and Petroleum
Mechanical Engineer Diploma -
Institut Supérieur De Technologie Appliqué
Traineeship on the Maintenance planning -
OCP (Office Chérifien de Phosphate)
Bachelor of Science -
Lycée Al mouahiddine
Similar Profiles
Nicole AndrewsNicole Andrews
Junior Accounting to Reporting Specialist at Epiroc South AfricaJunior Accounting to Reporting Specialist at Epiroc South Africa
Tumelo Joshua MokoenaTumelo Joshua Mokoena
Boilermaker at Epiroc South Africa At Batho Pele MineBoilermaker at Epiroc South Africa At Batho Pele Mine
Ankomah BismarkAnkomah Bismark
Research Assistant at West Africa Center for Crop Improvement, WACCIResearch Assistant at West Africa Center for Crop Improvement, WACCI