Abda WONE
Technical Support / Data Specialist
Elbeuf
Profil professionnel
With over 11 years of experience as a Technical Support Engineer at Tiger, I specialise in managed services and data analysis. My role allows me to work closely with clients to provide effective solutions and high-quality support. My expertise includes comparative purchasing, digital marketing analysis, and using Tableau to gain valuable insights. I am motivated by finding innovative solutions and continuously improving our processes to meet stakeholder needs.
Vue d'ensemble
21
21
years of professional experience
9
9
years of post-secondary education
Expérience
2nd Line Support Analyst
Tiger Communications Plc
Ringwood, UK
2022.01 - 2026.01
- Https://www.tiger.io/
- Traitement de données de téléphonie, conférences et d'outils de Communications Unifiées (Cisco, Avaya, MS Teams, Webex, Zoom...)
- Génération de rapports statistiques et interprétation des résultats.
- Gestion rapports et taches de maintenance de bases de données.
- Formation clients SaaS, PaaS, IaaS. Sensibilisation Cybercriminalité
European Support Analyst
Quartix UK Ltd
Newtown, UK
2020.01 - 2022.01
- Https://www.quartix.com/en-gb/
- Gestion de flotte de vehicules, bateaux et HGVs.
- Analyse en temps réel des données de localisation, du style de conduite, des rapports statistiques et du style de conduite des conducteurs
Weekend Waiter
Colten Care, Canford Chase Care Home
Westbourne, UK
2015.01 - 2020.01
- Https://www.coltencare.co.uk/canford-chase/home
Support & Managed Services Engineer
Tiger Communications Plc
Ringwood, UK
2014.01 - 2020.01
- Https://www.tigercomms.com/
Technical Customer Support Advisor
Wireless Data Services (WDS), a XEROX company
Poole, UK
2013.01 - 2014.01
- Http://www.wds.co/
Inventory counter
RGIS company
2012.01 - 2013.01
- Http://www.rgis.com/fr_en/
French Language Assistant
Avonbourne Business and Enterprise College
Bournemouth, UK
2011.01 - 2012.01
- Http://www.avonbourne.org/
Sales Assistant
HYDROTECHNIC Ltd
Nottingham
2010.01 - 2011.01
- Http://www.hydrotechnik.co.uk/
Quality Assistant/ Sales assistant
Maintenance Précision Industrie
Vire, FRANCE
2010.01 - 2011.01
- Http://www.groupe-mpo.fr/usinage.htm
Production/Maintenance Operator
Renault
Cléon, FRANCE
2005.01 - 2009.01
- Https://group.renault.com/groupe/implantations/usine-cleon/
Formation
English License Degree - English Culture, Language and Civilisation
University of Caen
Caen, France 2011.09 - 2014.07
DUT - Commercialisation des Systèmes, Solutions et Services Industriels
University of Caen
Caen, France 2009.01 - 2011.01
Bac Pro - Maintenance des Equipements Industriels
2007.01 - 2009.01
CAP - Conduite de Systèmes Industriels
2005.01 - 2007.01
Compétences
- Microsoft Office
- Open Office
- Google Drive
- AutoCad
- Solidworks
- Cases
- PyICS
- SalesForce
- MySQL
- SQL server Management Studios
- Unified Communications tools
- Cisco CUCM
- MSLync
- Avaya
- Mitel Controllers
- Iaas, PaaS, SaaS
Personnalisé
- Athletics
- Football
- Technology
- Literature
- Languages
- DIY
Informations complémentaires
- Ecology
- Athletics
- Music
- Charity
- Litterature
- Cooking
Langues
Anglais
Bilingue
Français
Langue maternelle
Espagnol
Intermédiaire
Chronologie
2nd Line Support Analyst
Tiger Communications Plc
2022.01 - 2026.01
European Support Analyst
Quartix UK Ltd
2020.01 - 2022.01
Weekend Waiter
Colten Care, Canford Chase Care Home
2015.01 - 2020.01
Support & Managed Services Engineer
Tiger Communications Plc
2014.01 - 2020.01
Technical Customer Support Advisor
Wireless Data Services (WDS), a XEROX company
2013.01 - 2014.01
Inventory counter
RGIS company
2012.01 - 2013.01
English License Degree - English Culture, Language and Civilisation
University of Caen
2011.09 - 2014.07
French Language Assistant
Avonbourne Business and Enterprise College
2011.01 - 2012.01
Sales Assistant
HYDROTECHNIC Ltd
2010.01 - 2011.01
Quality Assistant/ Sales assistant
Maintenance Précision Industrie
2010.01 - 2011.01
DUT - Commercialisation des Systèmes, Solutions et Services Industriels
University of Caen
2009.01 - 2011.01
Bac Pro - Maintenance des Equipements Industriels
2007.01 - 2009.01
Production/Maintenance Operator
Renault
2005.01 - 2009.01
CAP - Conduite de Systèmes Industriels
2005.01 - 2007.01