AAKRITI SHARMA
Paris
Summary
Customer focused Quality Manager with a thirteen year background in implementing and developing improvement processes through collaboration with cross-functional teams. Keen eye for detecting quality gaps and structural inefficiencies. Skilled in implementing and maintaining quality systems, leading quality strategies, conducting audits, and driving continuous improvement.
Strong analytical and problem-solving abilities with a focus on root cause analysis. Excellent communication and leadership skills.
Overview
13
13
years of professional experience
Work History
Quality Manager/Customer Success Manager
TomTom
03.2022 - Current
- Updated and followed quality control standards, methods and procedures to meet compliance requirements.
- Conducted 8D Analysis and RCAs, CAPA to further impact structural changes across the organization.
- Acted as a customer success representative and performed assessments to identify and resolve customer issues (Field and Line Returns).
- Managed the Quality Management System (QMS) ensuring adherence to Automotive QA related procedures and processes.
- Conducted internal quality audits ensuring the implementation of Internal Audit standards.
- Handled product quality-related complaints, maintaining the Intermarket Supply Complaint Tool, and ensuring timely closure with consumers and customers.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Generated KPI reports and communicated results to stakeholders via meetings and presentations to provide insights into customer success.
Senior Test Engineer
HCL Technologies
12.2015 - 03.2022
- Helped solve software interface issues to boost system integrity.
- Worked on PLM (Enovia, Catia) for leading automobile OEMs( exPSA, exFCA, etc)
- Regular meetings with MOA/MOE to clear the visibility on ongoing issues and means to overcome reoccurrences
- Mentoring a team of 7 highly competent offshore associates on Enovia functional behavior
- Enabling OEMs to have a better experience on the Product Lifecycle Management which inturn enables them to fulfill the software modeling of their automobiles for future market needs
Customer Success Representative
Ronin Corporation
10.2014 - 08.2015
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Made presentations to customers
Associate Consultant
Capgemini
08.2010 - 06.2014
- Test Engineer and French Language expert for the Banque Laurentienne du Canada
- Floating client requests to the offshore team for the realization of the development
- Retrieving customer requirements from business and translating them to the team and working on respecting deadlines
Education
Bachelor of Engineering - Computer Science
RGPV
Bhopal, India06.2009
Skills
- 8D, 5 WHYs, CAPA, RCA
- Operational improvements
- QMS and process implementation
- Problem-Solving Abilities
- ISO 9001 Compliance
- Internal audit activities
- Maintaining KPIs and SLAs
- Presentations
- ITSM, CCB
- Customer Success
- Transversal, Cross functional activities
Languages
English
Bilingual or Proficient (C2)
French
Advanced
C1
Hindi
Bilingual or Proficient (C2)
Timeline
Quality Manager/Customer Success Manager
TomTom
03.2022 - Current
Senior Test Engineer
HCL Technologies
12.2015 - 03.2022
Customer Success Representative
Ronin Corporation
10.2014 - 08.2015
Associate Consultant
Capgemini
08.2010 - 06.2014
Bachelor of Engineering - Computer Science
RGPV
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