VINCENT PLANTIER
BRUGUIERES
Summary
Dedicated customer support manager with over 25 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
35
35
years of professional experience
Work History
S Logistics & Facility Management Coordinator
AIRBUS S.A.S.
09.2019 - Current
- Manage surface availability for the S community : anticipate the S staff evolution needs versus available surfaces
- Provide the S Management with master plan evolution of Toulouse buildings
- Contribute to the Health & Safety compliance of the S organization on behalf of S Safety Officer
- Manage a pool of subcontractors and ensure compliance to on-site subcontracting rules
- Budget Owner for S (purchase orders for works, office layout and subcontractor activity - Click & Buy tool)
- Manage S/C Work specification and active contribution to the Call for Tender.
Head Off Structure Maintenance & Parts
AIRBUS Operations S.A.S
06.2015 - 09.2019
- Manage a team network (9 people): Organize and share the workload with define priorities, define individual objectives for the team members, ensure development of internal competencies, contribute to the staff motivation, listen actively to the staff and continuously help them.
- Manage the technical operations: Establish the workload model of the perimeter based on Make or Buy policy, ensure deliverables follow up and reporting, launch corrective and preventive actions to allow objectives achievement
- Ensure relationships within SEDS and outside organization: exchange with other local lines (AI-GE, AI-UK, AI-SP), SATAIR, and highly contributed to the projects impacting our working area.
Tech Data Engineer - Business Operations
AIRBUS Operations S.A.S. FRANCE
03.2014 - 06.2015
- Define the criticality of impacts in different manuals versus the Airframe changes requested by the design offices or Customer (Airlines)
- Launch and synchronize activities to transnational subcontractors in charge of technical data authoring.
- Communicate with customers through the articles OIT WISE..
- Propose, collect, identify and track improvements to implement the activities of production of technical documents in a transnational framework
- Manage relationships our internal / external customers
Tech Data Ata Leader 36 (Bleed) & 49 (APU)
AIRBUS Operations S.L
03.2011 - 03.2014
- ATA Leader 36 (Bleed) & 49 (APU)-SEDM4
- Manage Subcontracting Technical/Authoring activities to ensure the production and support of the Aircraft Maintenance Documentation (AMM, TSM, AWL, SRM, etc.), for the Bleed Systems (Ata 36) and APU (Ata 49) for all Airbus serial programs (SA-LR-A380-A350).
- Give feedback on subcontractor's performance and Technical focal point for other domains (design office, customer services, subcontracting companies & suppliers).
- Answer technical queries raised by Customers, Airbus engineering and Airtac.
Technical Data Front Desk
Airbus Operations S.A.S
10.2006 - 02.2011
- Answer all technical queries raised by the customer within the defined time scale and ensure follow up and implementation of announced data and/or services (Ata Chapters 21, 26, 27, 28, 29, 30, 32, 36, 52).
- Provide appropriate feedback from the operators to the author's community to increase comprehension and sensitivity for customer needs
- Collect and analyze Customer needs and requirements for consideration to enhance the deliverables, services and the TD processes.
Customer Support
AIRBUS Operations S.A.S.
06.2003 - 06.2006
- Ensure the production and support of the Aircraft Maintenance documentation (AMM, TSM) for the air conditioning system (ATA21) and Bleed System on A380 program.
- Control of the Technical content by collecting data with the engineering, engine manufacturers, equipment manufacturers, SDAW (Wiring), Training (Airbus central entity)
- Coordination of the activities with the other NATCOS (Germany, England, Spain).
Field Service Representative
LIEBHERR AEROSPACE
06.1989 - 06.2003
- Technical assistance on Airbus production line and On-site technical support for Airlines for the following systems: Air Conditioning, Flight Controls, Hydraulic Power, Landing Gear, Bleed, Doors (ATA Chapters : 21. 27. 29. 32. 36. 52).
- Provide Training assistance, perform trouble shooting, reporting and dispatch all interdepartmental issues
- On -site technical support on various vapour cycles and heating systems (helicopters and aircrafts)
- Regular participation for the 24 hours hot line technical assistance for Bombardier and Airbus Operators.
Education
VAE BTS Aeronautical Operations & Maintenance -
BAC F1 Mechanical production -
BEP Mechanical -
Skills
- Professional dedicated customer support manager, with over 25 years of after-sales market experience
- Excellent ability to achieve goals by integrating concepts of lead time, quality and financial results
- Conscientious, punctual and hardworking, capable of working alone or with others in a group
- Large Networking enhanced by abroad experience
Languages
Français
Native
Anglais
Upper intermediate
Espagnol
Upper intermediate
Personal Interest
• Running, Cycling, Mountain activities (ski, hiking).
• Former rugby player (20 years) and Coach of rugby team (Saint Céré, Vallée du Girou, Madrid Lions).
• Triathlon (8 years, Long Distance Finisher)
• Music ; Trumpet. (Trumpeter in a Band)
I enjoy travelling abroad for people exchange, culture and ... the sun.
Timeline
S Logistics & Facility Management Coordinator
AIRBUS S.A.S.
09.2019 - Current
Head Off Structure Maintenance & Parts
AIRBUS Operations S.A.S
06.2015 - 09.2019
Tech Data Engineer - Business Operations
AIRBUS Operations S.A.S. FRANCE
03.2014 - 06.2015
Tech Data Ata Leader 36 (Bleed) & 49 (APU)
AIRBUS Operations S.L
03.2011 - 03.2014
Technical Data Front Desk
Airbus Operations S.A.S
10.2006 - 02.2011
Customer Support
AIRBUS Operations S.A.S.
06.2003 - 06.2006
Field Service Representative
LIEBHERR AEROSPACE
06.1989 - 06.2003
BAC F1 Mechanical production -
BEP Mechanical -
VAE BTS Aeronautical Operations & Maintenance -
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