Your Name
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Coworking Community Manager,
Schneider Electric
01.2018 - 01.2020
- Works with internal teams on product and documentation requirements
Produces high-quality documentation that is appropriate for its intended audience - Contributes to technical support documentation, scripts, articles, manuals, and guides
- Writes technical user and developer guides
- Analyzes existing and potential content, focusing on reuse opportunities
- Create, edit, and update documentation that clarifies requirements
- Reduces synthesizing material into concise language for users and customers to fully understand and interpret
Manger Psychologist for Children Development
Newcrestimage
01.2019 - 01.2020
- Prepared professional reports and correspondence related to psychology and offered staff training in basic student observation.
- Collaborated with social workers to help students grow in social and emotional capacities.
- Completed required documentation and reports for compliance and incidence
- Created plans and communicated deadlines to ensure projects were completed on time.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Collaborated with multidisciplinary teams of school psychologists, teachers and administrators to create and implement Individualized Education Plans.
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Customer Service Manager
Compass Group Management
03.2010 - 01.2022
- Studies user feedback and analyzes for improvement opportunities
Formulates, organizes, and monitors interconnected projects - Develops and delivers Work Breakdown Structure
- Develops and delivers Integrated Master Schedule
- Participates in schedule management process to ensure the Government is properly prepared to make decisions at the program and project level
- Work closely with Program Management to develop and maintain detailed Agile-type schedules for high visibility program
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
General Manager
Mobile Programming Company
08.2015 - 01.2022
- Integrate multiple schedules into a master project schedule by taking all stakeholder requirements and available resources into consideration
- Support program management in the tracking, analysis and reporting of stakeholder projects/programs
- Perform project progress monitoring to identify critical activities
- Assist Program Management with evaluating schedule impacts
- Facilitate and participate in periodic schedule reviews; create bi-weekly, monthly and quarterly reports for internal and external oversight boards in conjunction with the Acquisition and Requirements Project Manager.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Education
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
New York, NY09.2022
Skills
- Analytical and Critical Thinking
- Written Communication
- Interpersonal Communication
- Behavioral Observations
- Training And Development
- Customer Service
- Technical Workforce Development
- Platform Development
- Web platform development
- Information Protection / Data Classification
Timeline
Manger Psychologist for Children Development
Newcrestimage
01.2019 - 01.2020
Coworking Community Manager,
Schneider Electric
01.2018 - 01.2020
General Manager
Mobile Programming Company
08.2015 - 01.2022
Customer Service Manager
Compass Group Management
03.2010 - 01.2022
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The