Hi, I’m
Mahmoud Masoud
Assistant Store Manager
Muscat
Overview
12
years of professional experience
3
Languages
Work History
Jawhara Jewellery Muscat
Assistant Store Manager
08.2016 - 11.2023
Job overview
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Damas Jewellery Dubai
Sales Consultant
04.2012 - 07.2016
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Skills
POS systems operations
undefinedTimeline
Assistant Store Manager
Jawhara Jewellery
08.2016 - 11.2023
Sales Consultant
Damas Jewellery
04.2012 - 07.2016