Hi, I’m
Mahmoud Masoud
Assistant Store Manager
Muscat
Overview
12
years of professional experience
3
Languages
Work History
Jawhara Jewellery Muscat
Assistant Store Manager
08.2016 - 11.2023
Job overview
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Damas Jewellery Dubai
Sales Consultant
04.2012 - 07.2016
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Skills
POS systems operations
Order management
Relationship building and management
Goals and performance
Timeline
Assistant Store Manager
Jawhara Jewellery
08.2016 - 11.2023
Sales Consultant
Damas Jewellery
04.2012 - 07.2016