Overview
Work History
Skills
Timeline
Hi, I’m

Mahmoud Masoud

Assistant Store Manager
Muscat
Mahmoud Masoud

Overview

12
years of professional experience
3
Languages

Work History

Jawhara Jewellery
Muscat

Assistant Store Manager
08.2016 - 11.2023

Job overview

  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Damas Jewellery
Dubai

Sales Consultant
04.2012 - 07.2016

Job overview

  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
  • Created detailed sales presentations to communicate product features and market data.
  • Maximized customer retention by resolving issues quickly.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.

Skills

POS systems operations

undefined

Timeline

Assistant Store Manager

Jawhara Jewellery
08.2016 - 11.2023

Sales Consultant

Damas Jewellery
04.2012 - 07.2016

Similar Profiles

CREATE PROFILE
Mahmoud Masoud Assistant Store Manager